THERESA BADURA
Tamarac,FL
Summary
Act in concert with management to promote continued productivity and success. Mindful of confidentiality, compassion, and sensitivity in resolving differences. Qualities of ingenuity, imagination, and insight; well-spoken and out-going. Able to adapt to fast-paced environments. Recognize callers’ concerns and take the initiative to offer resolutions. Concentrate attention and energy on the task of listening and understanding issues. Work cooperatively with others and remain open to team ideas. Open to productive criticism and offer constructive feedback. Proactively continue personal growth utilizing improvement programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
311 Call Center Specialist
Board of County Commissioners, Office of Public Communications
12.2016 - Current
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivers exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assists customers in efficiently addressing and resolving issues regarding tax payments, tax liens and tax deeds.
- Works in conjunction with the Revenue Department, Animal Shelter and Adoption Center, Human Services, BMSD Building Department, BMSD Solid Waste, Records, Taxes and Treasury and HMIS.
- Offers support and addresses issues regarding tax payments, tax liens, and tax deeds.
- Coordinates reporting of stray/confined animals, animal abuse, harboring cats with Animal Care Supervisors,
- Works in conjunction with BMSD Building Department scheduling inspections for contractors and homeowners.
- Stays current on County policy and Department procedures for continuous improvement of Section responsibilities to community.
Administrative Aide/Office Support Specialist
Broward County, Community Partnership, Homeless Initiative Partnership Section
07.2014 - 11.2016
- Acted as administrative support to community and County divisions in resolving a variety of transactions and issues
- Acted as the Division's liaison county-wide to associates and visitors seeking information and direction to available services
- Administrative calendar management
- Responding to and processing public records requests
- Preparing correspondence, notifications, and coordinating communications during normal course of business and during emergency response activations
- Coordinating and scheduling new-hire interviews
- Processing of new hire documents and finalizing County credentials and program access
- Managing access to and securing safe storage of confidential information
- Maintenance of section personnel files and appraisal materials
- Preparation of purchasing documents, reconciliation of supply budgets for general fund and HUD grants
- Staying current in County policy and procedures for continuous improvement of Section responsibilities to community
Education
BA - English
Florida Atlantic University
01.2010
AA - Elementary Education
Broward College
01.2006
Skills
- Microsoft Office; working knowledge of HMIS (Homeless Management Information Systems), TaxSys, Posse, and Chameleon
- Strong verbal communications skills; extensive experience in call handling, gathering information, problem-solving, and data entry
Certification
- 2010 U.S. Design Patent
- 2007 Broward County School District, Professional Competency Certification
Affiliations
- Honor Society: Sigma Tau Delta (STD)
- Honor Society: Kappa Delta Pi (KPD)
- Alumni Association: Florida Atlantic Association (FAUNAA)
Timeline
311 Call Center Specialist
Board of County Commissioners, Office of Public Communications
12.2016 - Current
Administrative Aide/Office Support Specialist
Broward County, Community Partnership, Homeless Initiative Partnership Section
07.2014 - 11.2016
AA - Elementary Education
Broward College
BA - English
Florida Atlantic University
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