Margaret Erickson
Mission Viejo,CA
Summary
Dynamic professional with a proven track record at Infinity Care Insurance, excelling in customer service and office administration. Demonstrated ability to handle sensitive information discreetly and enhance operational efficiency. Skilled in verbal and written communication, adept at fostering positive client relationships and streamlining appointment scheduling. Achieved significant improvements in customer satisfaction and workflow optimization.
Overview
13
13
years of professional experience
Work History
Secretary
Infinity Care Insurance
08.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Seasonal Traffic Control Aide
City Of Laguna Beach
06.2024 - 09.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
Physical Therapy Technician
Omega Rehab Services
12.2011 - 02.2015
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound, massage, paraffin wax and electrical stimulation.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Reduced patient wait times, efficiently scheduling appointments and managing therapy session flow.
- Typed up evaluations for Doctor's using correct medical terminology.
Education
No Degree - Biology/Nursing
El Paso Community College
El Paso, TXHigh School Diploma -
Father Yermo High School
El Paso, TX01-2011
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Calendar management
Languages
Spanish
Professional Working
Timeline
Secretary
Infinity Care Insurance
08.2024 - Current
Seasonal Traffic Control Aide
City Of Laguna Beach
06.2024 - 09.2024
Physical Therapy Technician
Omega Rehab Services
12.2011 - 02.2015
No Degree - Biology/Nursing
El Paso Community College
High School Diploma -
Father Yermo High School
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