Margaret Filla
Ingleside,USA
Summary
Dynamic Billing Specialist and Administrative Support professional with a proven track record in versatile office management and strong expertise in MS Excel, MS Word, QuickBooks, and Rentec Leasing Software. Recognized for exceptional planning abilities, keen attention to detail, and adept problem-solving skills. Demonstrates adaptability to change while delivering high-quality results. Capable of managing multiple tasks simultaneously and meeting tight deadlines with ease. Committed to exceeding expectations and contributing to organizational success through effective support and collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Billing Specialist
Dirt Rocks Construction Industry Solutions
09.2022 - 08.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Streamlined billing process efficiency by implementing updated billing system.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Administrative Assistant
Certified Pool and Spa
04.2021 - 12.2021
- Answering Phones
- Customer Service
- Data Entry of New Contracts and Existing Contracts for Pool Phases
- Dispatching Sub-Contractors to jobs
- Accounts Payables & Receivables
- Job Costing using Microsoft Excel spreadsheet
- Purchase, ship and receive Pool Equipment
- Inventory Control
- Process and Enter Sub-Contractors invoices making sure they match timesheet
- Collect & Post Payments
- Responsible for Construction of Inground pools
PROJECT COORDINATOR
GERLOFF CONSTRUCTION
12.2019 - 07.2020
- Run the front office, answering phones, greeting customers, sub-contractors sign in/sign out paperwork
- Process New hire paperwork
- Weekly updates for the project
- Create job site files
- Create Estimator files
- Doc-u-sign
- Tracking paint choices
- Selection forms updated
- Monthly billing reports
- Change orders
- Material request entered into Spectrum
- Tracking 90 unit Condominiums using Microsoft Excel spreadsheets
ADMIN ASST/LEASING CONSULTANT
Y KNOT GETAWAY VACATION RENTALS
08.2018 - 02.2019
- Responsible for long term leasing
- Run Credit Reports
- Assist in application process
- Data Entry of applications, deposits and pet fee (if required) using Center Leasing Software
- Make ready on vacation rental
- Post tenant payments on a monthly basis along with electricity and cable payments using Center Leasing software
- Answer, screen and transfer inbound calls
- Prepare and modify documents including spreadsheets, reports and memos
- Show rental properties when needed
- Filing, general clerical duties and other duties as assigned
Body Shop Assistant
ARANSAS AUTOPLEX DEALERSHIP
09.2017 - 04.2018
- Responsible for communicating with customer to determine nature of the damages on the vehicle
- Data Entry of customers and vehicle information to Open and Close Repair Orders
- Submit and balance collision estimate to insurance adjuster's estimate
- Secure agreement from customer before starting repairs, cover cost estimate and approximate time when vehicle's work will be completed.
- Order Parts
- Flagged hours for Body Shop Mechanics & Painters
- Collected deductibles and payments, posted to customer accounts
- Submit Final Bills and supplements to adjuster, follow up for payment
- Upload Photos of damages and attached to customer estimate for repair
- Ordered Office supplies when needed
- Data Entry of Warranty work
Administrative Assistant
LABOR FINDERS STAFFING COMPANY
07.2016 - 06.2017
- Responsible for Recruiting, interviewing and orientation
- Data Entry of Employee Application Package such as I9, E-verify, criminal background checks, (in house) drug testing, employee benefits on Staff com computer software
- Provided Safety Videos and PPE (personal protective equipment)
- Dispatching employees to Construction Job Sites
- Daily Payroll
- AP/AR
- Responsible for weekly Financial Summary Reports and Financial Analysis Reports
- Confidential of Personnel files
- Filing, copying, faxing and scanning documents
- Review, sort and distribute incoming/outgoing mail
BODY SHOP ASSISTANT
COMMERCIAL MOTOR COMPANY
05.2012 - 03.2014
- Data Entry of customers and vehicle information to Open and Close Repair Orders
- Submit and balance collision estimate to insurance adjuster's estimate
- Responsible for communicating with customer to determine nature of the damages on the vehicle
- Secure vehicle agreement from customer before starting repairs, cover cost estimate and approximate time when vehicle's work will be completed.
- Order Parts
- Flagged hours for Body Shop Mechanics & Painters
- Collected deductibles and payments, posted to customer accounts
- Submit Final Bills and supplements to adjuster, follow up for payment
- Upload Photos of damages and attached to customer estimate for repair
- Ordered Office supplies when needed
- Data Entry of Warranty work
- Data Entry of customers and vehicle Inventory Control
OFFICE MANAGER
AGNES FURNITURE SALES
10.2003 - 05.2012
- Responsible for processing credit applications, running credit reports for furniture accounts
- Answering incoming calls
- Sales & Customer Service
- Data Entry of customer, quantity and type of furniture
- Review, sort, distribute incoming/outgoing mail
- Accept payments and post to customer account
- Counter Sales
- Cashiering & Balance Cash Register on a daily basis
- Reconcile invoices to vendor statements
- Bookkeeping
- Collections
- Ordered office supplies
- Shipping, Receiving and Inventory control of furniture
- Accounts Payables such as; process of invoices, Purchase Orders, freight bills, acknowledgements, credit memos and payment transactions
- Prepare bank deposits
- Reconcile bank deposits and bank statements
- Responsible for entering the following documents such as; Employment application, I9, criminal background checks, employee benefits
- Create Microsoft Excel Workbook to track, analyze, compile and summarize payroll
- Processing Payroll & Timekeeping
- Confidential of personnel files
Education
Business College - Word Processing Specialist
Massey Business College
Corpus Christi, TX01.1986
High school diploma - Basics
W.B. Ray High School
Corpus Christi, TX06.1983
Skills
- MANAGEMENT
- Office Management
- Excellent Customer Service
- Recruiting
- Dispatching & Payroll
- Accounts Payable & Receivable
- Data Entry
- Spreadsheets & Reports
- Billing, Expense Reports & Payment transactions
- Reconciling bank statements
- Quotes, Bids & Contracts
- Team Building
- Order Fulfillment
- Yardi Rental Software
- Property Management
- Bilingual
- Furniture Sales
- Auto Estimating
- Quickbooks & Microsoft Office Suite Accounting Software
- Property Leasing
- Human Resources
- Account Management
- Sales
- Cash handling
- Customer service
- Spanish
- Time management
- Project Coordination
- Research
- Merchandising
- Clerical experience
- Computer literacy
- Basic math
- Administrative experience
- Office experience
- Proofreading
Certification
- Administrative Assistant/Receptionist — Proficient September 2020 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Office Manager — Proficient July 2019 Scheduling and budgeting. Full results: Proficient
- Data Entry: Accuracy — Familiar October 2020 Entering data quickly and accurately Full results: Familiar
- Working with MS Word Documents — Proficient October 2020 Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
- Scheduling — Familiar October 2020 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Timeline
Billing Specialist
Dirt Rocks Construction Industry Solutions
09.2022 - 08.2025
Administrative Assistant
Certified Pool and Spa
04.2021 - 12.2021
PROJECT COORDINATOR
GERLOFF CONSTRUCTION
12.2019 - 07.2020
ADMIN ASST/LEASING CONSULTANT
Y KNOT GETAWAY VACATION RENTALS
08.2018 - 02.2019
Body Shop Assistant
ARANSAS AUTOPLEX DEALERSHIP
09.2017 - 04.2018
Administrative Assistant
LABOR FINDERS STAFFING COMPANY
07.2016 - 06.2017
BODY SHOP ASSISTANT
COMMERCIAL MOTOR COMPANY
05.2012 - 03.2014
OFFICE MANAGER
AGNES FURNITURE SALES
10.2003 - 05.2012
Business College - Word Processing Specialist
Massey Business College
High school diploma - Basics
W.B. Ray High School