Summary
Overview
Work History
Education
Skills
Timeline
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MARGARET FINCHER

Holland,MI

Summary

Experienced Roadside Assistance Agent looking to help AAA provide excellent customer service. Six years of experience in dispatching light, medium, and heavy duty roadside assistance at Dialog Direct - Qualfon, demonstrating excellent communication skills, customer satisfaction, and time management.

Overview

34
34
years of professional experience

Work History

Dialog Direct Roadside Assistance Agent

Dialog Direct
07.2018 - Current
  • Utilized GPS technology to accurately locate stranded motorists for faster response times.
  • Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.

Substitute Teacher

Ottawa Area Intermediate School District
01.2015 - 01.2018
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

In Home Health Care Provider

01.2008 - 01.2015

Real Estate Broker

01.1990 - 01.2008

Education

Bachelor of Science -

Western Michigan University
Kalamazoo, MI

Skills

  • Strong multitasking
  • Patience and understanding
  • Reliability and punctuality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Policies and Procedures Adherence

Timeline

Dialog Direct Roadside Assistance Agent

Dialog Direct
07.2018 - Current

Substitute Teacher

Ottawa Area Intermediate School District
01.2015 - 01.2018

In Home Health Care Provider

01.2008 - 01.2015

Real Estate Broker

01.1990 - 01.2008

Bachelor of Science -

Western Michigan University

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MARGARET FINCHER