Margaret Frei
Newfoundland,NJ
Summary
At Casio America, Inc., I spearheaded sales support initiatives, enhancing sales revenue through strategic problem-solving and robust data analytics. My adeptness in sales management and exceptional communication skills were pivotal in managing crises and fostering team collaboration. Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 21 years of sales expertise coupled with dedication to exceeding company defined sales goals.
Overview
21
21
years of professional experience
Work History
Senior Sales Support Manager
Casio America, Inc.
11.2003 - Current
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Successfully managed high-stress situations, such as product shortages or major customer complaints by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Communicated progress of monthly sales to internal and external sales teams.
- Developed presentation decks for meetings with clients.
- Created clear and concise sell through reports for many accounts.
- Created MDF's and price protections for accounts.
- Forecasting customers future needs.
- Ordering feature cards and packaging (Costco, Sam's, WalMart)
- Supported large accounts: Target, Costco JC Penney, AAFES, Nexcom, Dick's Sporting Goods, Zumiez.
Education
Bachelor of Arts - Political Science
Rutgers University
New Brunswick, NJSkills
- Sales management
- Account Management
- Sales Presentations
- Sales Reporting
- Supplier Relations
- Disputing Chargebacks
- Sales Presentation
- Supplier Relations
- Data Analytics
- Customer Service
- Attention to Detail
- Excellent Communication
Timeline
Senior Sales Support Manager
Casio America, Inc.
11.2003 - Current
Bachelor of Arts - Political Science
Rutgers University
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