Margaret Gibson
Canton,GA
Summary
Dynamic Shift Manager with a proven track record at Moes Southwestern Grill, excelling in customer service focus and decision-making. Enhancing team development and workplace safety. Skilled in cash handling and employee training, consistently promoting positive work environments and optimizing team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Shift Manager
Moes Southwestern Grill
08.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Barista
Nordstrom
01.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Tour Guide
Georgia State University
02.2023 - 08.2024
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Guided groups of up to 100 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Barista
Sweethut Bakery and Cafe
10.2021 - 05.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Team Member
Moes Southwestern Grill
07.2020 - 07.2022
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Lifeguard
Swim Atlanta Pool Management
05.2018 - 08.2019
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Education
Associate of Arts - Film And Media
Georgia State University
Atlanta, GA05-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Punctual and reliable
- Opening and closing procedures
- Training and mentoring
- Team development
Timeline
Shift Manager
Moes Southwestern Grill
08.2024 - Current
Barista
Nordstrom
01.2024 - 08.2024
Tour Guide
Georgia State University
02.2023 - 08.2024
Barista
Sweethut Bakery and Cafe
10.2021 - 05.2023
Team Member
Moes Southwestern Grill
07.2020 - 07.2022
Lifeguard
Swim Atlanta Pool Management
05.2018 - 08.2019
Associate of Arts - Film And Media
Georgia State University
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