Margaret Gillman
Williamstown,NJ
Summary
Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Spearheaded strategic initiatives that enhanced customer satisfaction and operational efficiency. Skilled in staff training and performance evaluations, fostering a culture of continuous improvement and engagement among team members.
Overview
10
10
years of professional experience
Work History
Manager
Chick-fil-A
Sicklerville, NJ
09.2015 - Current
- Mentored junior staff, fostering professional development and enhancing team capabilities in project management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Directed cross-functional teams to enhance operational efficiency and streamline project workflows.
- Developed and implemented strategic initiatives to improve customer satisfaction and service delivery.
- Analyzed performance metrics to identify improvement areas, driving data-informed decision-making processes.
Education
No Degree - General Studies
Thomas Edison State University
Trenton, NJSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Staff development
- Policy implementation
- Performance evaluations
- Expectation setting
Timeline
Manager
Chick-fil-A
09.2015 - Current
No Degree - General Studies
Thomas Edison State University