Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Graham

Kuna,ID

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Stone Hill Kitchen
06.2020 - 08.2022
  • Answered phone system and email correspondence, handled incoming and outgoing mail, and completed other clerical tasks.
  • Executed personnel and business record filing system to improve document organization and management.
  • Maintained databases to track sales and record customer data.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance while cultivating positive environment and morale for employees.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Greeted customers warmly to provide exceptional customer service, processed customer orders accurately and within agreed timeframes to meet service standards.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction. Reconciled bank and payroll records routinely to verify accuracy.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

In Home Care Giver

Rockwell Services
04.2018 - 06.2020
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patient and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Kept close eye on behavior and emotional responses of patient to address concerns and protect each person from harm while encouraging patient to participate in safe physical activity to help boost mood and improve overall wellness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Elementary School Teacher

Watersprings School
08.2009 - 06.2016
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Created, designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level and meet educational objectives.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Met with parents to review Individualized Education Plans for at-risk students.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.

Business Owner/Operator

TLC Daycare, Inc.
02.2006 - 12.2011
  • Oversaw end-to-end business processes to maintain proficiency and profitability inclusive of business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Grew company by 300% in first two years.
  • Trained and motivated employees to perform daily business functions. Monitored staff performance, providing final-say assessment over inquiries.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Developed weekly lesson plans and activities to engage children and promote learning. Maintained organized, fun and interactive classroom to help children feel safe.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Gave one-on-one attention to children while maintaining overall focus on entire group. Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Supervised teachers to provide objective feedback.
  • Established positive communication with parents in daily conversation and formal conferences. Developed and implemented behavior management plans when necessary.

Education

High School Diploma -

Skyline High School
Idaho Falls, ID
06.1994

Some College (No Degree) - Business Management

Western Governor's University
Salt Lake City, UT

Skills

  • Customer Service
  • Detailed Meeting Minutes
  • Back Office Operations
  • Administrative Support
  • Project Management
  • Data Entry and Collection
  • Business Writing and Correspondence
  • Employee Training
  • 10-Key Proficiency
  • Account Balancing
  • Records Management

Timeline

Administrative Assistant

Stone Hill Kitchen
06.2020 - 08.2022

In Home Care Giver

Rockwell Services
04.2018 - 06.2020

Elementary School Teacher

Watersprings School
08.2009 - 06.2016

Business Owner/Operator

TLC Daycare, Inc.
02.2006 - 12.2011

High School Diploma -

Skyline High School

Some College (No Degree) - Business Management

Western Governor's University

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Margaret Graham