MARGARET GRICE
Rivera Beach
Summary
Dedicated, detail-oriented Community Association Manager (CAM) with extensive experience in office administration and community management. Proven success in fostering positive relationships with residents, enforcing community rules and regulations, and enhancing overall community well-being. Committed to leveraging expertise in conflict resolution, event planning, and operational efficiency to contribute to a dynamic community association. Driven to implement initiatives that promote resident engagement and satisfaction while ensuring a harmonious living environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
First Service Residential
Pompano Beach, FL
06.2025 - Current
- Coordinate and prepare Board meeting packets, agendas, and support documentation for Board meetings and Association operations.
- Review association financial reports, budgets, invoices, and supporting financial documentation with management and Board members.
- Monitor and enforce community rules, regulations, and governing documents to maintain Association compliance.
- Review, process, and follow up on homeowner violations in accordance with Association policies and governing documents.
- Prepare and distribute violation notices and maintain documentation regarding compliance matters and resolutions.
- Maintain organized records of Board meetings, homeowner correspondence, violations, and community operational activities.
- Coordinate with Board members, residents, vendors, and contractors to address community concerns and facilitate timely resolutions.
- Assist in planning and organizing Board meetings, including gathering reports, preparing meeting materials, and coordinating meeting logistics.
Administrative Assistant
First Service Residential
Delray Beach, FL
09.2024 - 06.2025
- Assist in the day-to-day management of a large HOA residential community with three Associations, supporting the Community Association Manager in various tasks.
- Attend board meetings and committee meetings as needed.
- Respond promptly to homeowner inquiries, concerns, and requests, maintaining a high level of customer satisfaction.
- Process rental applications and submit them to the Board of Directors.
- Manage approximately 40 incoming calls and emails per day from residents, vendors and contractors.
- Review homeowner complaints with property manager and contact appropriate parties to resolve issues and concerns.
- Issue Auto Decals to residents.
- Ensure residents are following the clubhouse rules and regulations.
- Assist residents with booking the clubhouse for personal events.
- Prepare and distribute E-communications, newsletters, and announcements to keep residents informed about community events and updates.
- Process Architectural Applications and submit to the Architectural Committee.
- Process, keep track of all work orders and follow up with vendors.
- Assisted the Manager with the Billing and Coding of Invoices in the AVID Payment system.
- Filed and Maintained the Associations’ records.
Front Desk
First Service Residential
Miami Beach
09.2020 - 09.2024
- Serve as the first point of contact for residents, guests, and service personnel, providing a welcoming and professional atmosphere in a high-traffic residential condominium.
- Manage front desk operations including visitor check-in/out, resident inquiries, package handling, and key control with precision and confidentiality.
- Coordinate with building management, maintenance, and security teams to ensure smooth daily operations and address resident needs promptly.
- Monitor lobby and common areas to ensure safety, cleanliness, and adherence to building policies.
- Maintain up-to-date records of resident information, deliveries, and service requests using property management software.
- Assist with scheduling amenity reservations, move-ins/move-outs, and contractor access, ensuring compliance with building rules and procedures.
- Deliver exceptional customer service and resolve conflicts diplomatically to maintain a positive community environment.
Education
College - Business Administration
Miami Dade College
06-2026
High School - undefined
William H. Turner Technical Arts Highschool
Miami, FL05-2019
Skills
- Service excellence
- Clear verbal and written communication
- Detail-oriented data management
- Effective decision-making
- Community engagement coordination
- Contractor oversight
- Regulatory compliance enforcement
- Proficient in Microsoft Office Suite
- Operations management
Certification
Community Association Manager – Jan 2024, License Number: CAM61097
AWARDS
First Service Residential – Front desk of the year 2023
Timeline
Assistant General Manager
First Service Residential
06.2025 - Current
Administrative Assistant
First Service Residential
09.2024 - 06.2025
Front Desk
First Service Residential
09.2020 - 09.2024
High School - undefined
William H. Turner Technical Arts Highschool
College - Business Administration
Miami Dade College