Max Berlin
Brooklyn
Summary
Senior food & beverage operations and people leader with 10+ years of experience driving performance, service excellence, and team development across high-volume, high-standard hospitality and food service environments. Proven ability to lead cross-functional teams, optimize operations, manage budgets, scale service systems, and deliver measurable business results. Seeking a senior leadership role within the food & beverage industry in corporate operations, multi-unit management, brand operations, or enterprise-level service leadership.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
The View
Times Square, NYC
06.2025 - Current
- Drive operational excellence while maintaining brand standards, service quality, and cost controls
- Lead, coach, and develop front-line teams through structured feedback, performance expectations, and reviews
- Manage workforce planning, scheduling, and daily operations to ensure consistency and efficiency
- Resolve client and guest escalations with a focus on retention and long-term relationship building
- Partner with senior leadership on reporting, payroll, invoicing, and administrative compliance
Bartender
Fiskebaren
Copenhagen, Denmark
05.2024 - 10.2024
- Supported operational improvements through workflow optimization and service system enhancements
- Contributed to guest experience strategy and service standardization in a high-traffic environment
- Executed high-volume service with speed, accuracy, and consistency
Manager
Union Square Cafe
NYC
01.2023 - 01.2024
- Led multi-functional teams to deliver consistent service performance and operational reliability
- Managed private events and coordinated across sales, service, and operations teams
- Oversaw hiring, training, scheduling, and performance management processes
- Supported financial planning through labor control, inventory management, and sales forecasting
- Partnered with leadership on business development and growth initiatives
Bartender
Manhatta & Union Square Cafe
NYC
01.2019 - 01.2023
- Delivered high-level client experience and relationship-driven service
- Built product and operational knowledge supporting service excellence
Lead Bartender / Manager
Oscar Wilde & Papillon Bistro
NYC
01.2017 - 01.2019
- Managed daily operations, inventory systems, and team leadership functions
- Built and maintained beverage programs and cost structures
Skills
- Operations Management
- People Leadership
- Performance Management
- Client Experience
- Process Improvement
- Training & Development
- Financial Administration
- Scheduling & Workforce Planning
- Service Excellence
- Food safety and sanitation
- Microsoft Office
- Google Suite
- Teams
- CRM & Scheduling Platforms
- Staff management
- Inventory control
- Operations management
- Staff development
Timeline
Assistant General Manager
The View
06.2025 - Current
Bartender
Fiskebaren
05.2024 - 10.2024
Manager
Union Square Cafe
01.2023 - 01.2024
Bartender
Manhatta & Union Square Cafe
01.2019 - 01.2023
Lead Bartender / Manager
Oscar Wilde & Papillon Bistro
01.2017 - 01.2019