Open To Work
Margaret Guadalupe
Bronx,NY
Work Preference
Summary
Patient care technician with expertise in phlebotomy and EKG administration, delivering comprehensive care tailored to diverse patient needs. Proven ability to maintain patient comfort and safety in high-pressure environments. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates effectiveness in independent work and rapid skill acquisition.
Overview
1
1
Language
39
39
years of professional experience
Work History
Patient Care Technician
NYP-Westchester Behavrioral Health Center
White Plains, New York
06.2022 - Current
- Perform EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Verify patient information and label blood samples accurately.
- Gather blood drawing materials, including needles, vials, and storage bags.
- Assist anxious patients in remaining calm during blood draws.
- Explain blood draw procedures to patients and address their questions.
- Respond quickly in emergency situations by providing appropriate first aid measures.
- Restocked medical supplies in unit to ensure availability for staff and patients. with necessary medical supplies.
- Collaborate with interdisciplinary teams to provide comprehensive care services.
Healthcare Specialist
YAI Seeing Beyond Disabilities
New Rochelle, New York
09.2021 - 02.2024
- Assisted individuals with disabilities in accessing healthcare services and resources.
- Coordinated communication between patients and healthcare providers for effective care.
- Implemented care plans in collaboration with multidisciplinary teams to support clients.
- Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
- Evaluated patients in regular intervals and reported shifts in vitals, behavior, and condition.
- Provided companionship and assisted patients with activities of daily living (ADL) by providing support with feeding, household management, personal hygiene and mobility.
- Maintained accurate records of client interactions and service delivery for compliance.
- Ensured compliance with all regulatory requirements for healthcare delivery systems.
Program Assistant
Montifiore Medical Center
Bronx, NY
08.2011 - 08.2020
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted in preparing patient records and documentation for clinical staff.
- Communicated with patients to provide information and address inquiries.
- Organized meetings and maintained calendars for department leaders.
- Trained new staff on administrative processes and office protocols.
- Ensured compliance with organizational policies and procedures while administering programs.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Administrative Assistant
Bronx Westchester Medical Group
Bronx, NY
10.2001 - 05.2007
- Coordinated scheduling for medical staff and optimized appointment calendars to enhance operational efficiency.
- Assisted patients with inquiries and provided exceptional customer service at the front desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, ensuring a neat and organized front desk and reception area.
- Managed office supplies inventory and placed orders, maintaining adequate stock levels to support office operations.
- Organized patient records and maintained confidentiality in compliance with HIPAA regulations.
Office Manager
Bullit/City Sprint Messenger
New York, New York
05.1987 - 01.2001
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Trained new staff on company policies and operational best practices.
- Oversaw inventory management and maintained supply levels for daily operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information and respond to requests.
Education
Associate of Applied Science - Healthcare Management
Hostos Community College
Bronx, NY05-2027
Skills
- EKG administration
- Phlebotomy techniques
- Specimen collection
- Medical recordkeeping
- Regulatory adherence
- Patient support
- Team collaboration
- Multitasking
Languages
Spanish
Professional
Timeline
Patient Care Technician
NYP-Westchester Behavrioral Health Center
06.2022 - Current
Healthcare Specialist
YAI Seeing Beyond Disabilities
09.2021 - 02.2024
Program Assistant
Montifiore Medical Center
08.2011 - 08.2020
Administrative Assistant
Bronx Westchester Medical Group
10.2001 - 05.2007
Office Manager
Bullit/City Sprint Messenger
05.1987 - 01.2001
Associate of Applied Science - Healthcare Management
Hostos Community College