Heather Rice
Circleville
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Easily adapts to changes. Seeking new opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
OhioHealth Group
Circleville
08.2024 - Current
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided emotional support for patients and families during difficult times.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided emotional support to patients and their families during difficult times.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided direct patient care and assistance to healthcare team members.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Activity Assistant
Wyngate Senior Living Community
Circleville
01.2023 - 08.2024
- Assisted in the planning and implementation of activities for residents.
- Provided assistance to residents with physical limitations during recreational activities.
- Organized and maintained activity supplies and materials.
- Conducted one-on-one activities with residents who require special attention.
- Planned trips outside of the facility for small groups of residents.
- Encouraged participation from residents who are reluctant to join in group activities.
- Helped residents participate in activities with basic and advanced mobility support.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Upheld positive quality of life standards for residents of all ability levels.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Substitute Custodian
Circleville City Schools
Circleville
06.2022 - 01.2023
- Moved equipment and furniture to thoroughly clean space.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
School Photographer
Lifetouch Portrait Studios
Columbus
08.2022 - 12.2022
- Set up and take down photography equipment at school events.
- Maintained studio lighting, backdrops, camera lenses, and other photography related equipment.
- Photographed students in the classroom environment for class photos.
- Assisted with customer service inquiries regarding photo packages and services offered by the school photographer.
- Communicated effectively with students, parents, faculty, and staff about photographic needs.
- Seasonal work
Patient Registration Representative
OhioHealth Berger Hospital
Circleville
02.2017 - 11.2021
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Updated patient demographic information in Meditech and ReDoc to prevent treatment and recordkeeping errors.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Prepared and sent financial statements to support bookkeeping functions.
- Conducted patient intake interviews to collect medical information and insurance details.
- Called patients to schedule physical, occupational, and speech therapy appointments, consistently double-checking information and availability.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
- Updated patient financial information to promote accurate record keeping.
Patient Support Associate
OhioHealth Berger Hospital
Circleville
02.2021 - 08.2021
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted and supported physicians performing procedures.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted patients with essential ambulatory care for transport to and from facility.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Receptionist
After Hours Family Healthcare
Circleville
09.2015 - 04.2017
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Managed hand written charts for over 1,000 patients
- Answered calls to help over 25 patients each shift.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Responded to customer concerns and issues by listening and finding a solution.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
Education
STNA - Healthcare
Columbus City Schools Adult Education
Columbus, OH07-2024
High School Diploma -
Circleville High School
Circleville, OH05.2016
Skills
- Customer Service
- Event Planning
- Relationship Building
- Office Administration
- Schedule Coordination
- Event Coordination
- Medical Terminology
- Insurance Verification
- HIPAA Compliance
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Dependability
- EKG administration
- Emergency response
- CPR certification
- Compassionate care
- Data collection
- Patient care
Additional Information
April Hickle
Former Manager
740-632-5995
Randi Jo Anderson
Co-worker
740-438-7243
Timeline
Patient Care Technician
OhioHealth Group
08.2024 - Current
Activity Assistant
Wyngate Senior Living Community
01.2023 - 08.2024
School Photographer
Lifetouch Portrait Studios
08.2022 - 12.2022
Substitute Custodian
Circleville City Schools
06.2022 - 01.2023
Patient Support Associate
OhioHealth Berger Hospital
02.2021 - 08.2021
Patient Registration Representative
OhioHealth Berger Hospital
02.2017 - 11.2021
Receptionist
After Hours Family Healthcare
09.2015 - 04.2017
High School Diploma -
Circleville High School
STNA - Healthcare
Columbus City Schools Adult Education