Margaret Hachey

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and resolved discrepancies promptly.
• Provided exceptional customer service, addressing inquiries and concerns effectively.
• Monitored inventory levels and communicated restock needs to management proactively.
• Developed strong rapport with regular customers, fostering loyalty and repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Prepared and served a variety of ice cream flavors, ensuring quality and consistency.
• Maintained cleanliness of service area, adhering to health and safety standards.
• Assisted in training new staff on operational procedures and customer interaction techniques.

• Managed front desk operations, ensuring efficient appointment scheduling and customer service.
• Facilitated client check-in procedures, enhancing overall workflow efficiency.
• Trained new staff on office protocols and customer service best practices.
• Coordinated communication between clients and tax professionals, streamlining information exchange.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.

*Verified that page counts, trim sizes, binding types (casebound vs. perfect bound), and paper weights match the publisher's order.

*Produced work orders for manufacturing to follow.

• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.
• Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
• Used various software programs to provide relevant information and planning data for production.