Margaret Happel
Mount Pleasant,SC
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1 year of experience in vacation rentals.
Overview
7
7
years of professional experience
Work History
Reservationist
Carolina One Vacation Rentals
05.2023 - Current
- Provided customers with information about availability and pricing.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Babysitter/Family Nanny
Babysitting
01.2017 - Current
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Planned fun outings and educational activities to keep children entertained.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Assisted with light housekeeping duties as well as running errands.
- Administered medications, following strict instructions from parents and medical labels.
Daycare Teacher
Christ Kids Academy
06.2022 - 05.2023
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Utilized technology to develop instructional materials and activities for children.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
Cashier, Court Monitor, Party Host
Sky Zone Charleston
09.2018 - 05.2021
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Elementary Education
College of Charleston
CharlestonHigh School Diploma -
Oceanside Collegiate Academy
Mount Pleasant, SC06.2021
Skills
- Travel Planning
- Regulatory Compliance
- Special Needs Assistance
- Problem-Solving
- Staff Training
- Patience and Tolerance
- Data Entry
- Reservation software
- Phone and Email Etiquette
- Telephone reservations
Timeline
Reservationist
Carolina One Vacation Rentals
05.2023 - Current
Daycare Teacher
Christ Kids Academy
06.2022 - 05.2023
Cashier, Court Monitor, Party Host
Sky Zone Charleston
09.2018 - 05.2021
Babysitter/Family Nanny
Babysitting
01.2017 - Current
No Degree - Elementary Education
College of Charleston
High School Diploma -
Oceanside Collegiate Academy
Similar Profiles
Robin HoffmanRobin Hoffman
Housekeeper at Vacasa Vacation RentalsHousekeeper at Vacasa Vacation Rentals
Leopoldo Ramirez JrLeopoldo Ramirez Jr
Housekeeper at Cascade Vacation Rentals-north ShoreHousekeeper at Cascade Vacation Rentals-north Shore
Carolyn FilpulaCarolyn Filpula
Administrative Assistant at At The Lake Vacation RentalsAdministrative Assistant at At The Lake Vacation Rentals