MARGARET JOBES
Port Orange,USA
Summary
Experienced Medical Customer Service Representative with background in handling high-volume patient inquiries, scheduling appointments and managing patient records. Strong communication skills and empathetic understanding of patient needs demonstrated through previous roles. Proven ability to improve efficiency in customer service operations and contribute to team success.
Overview
33
33
years of professional experience
Work History
Medical Customer Service Specialist
Florida Health Care Plans
Port Orange, Florida
11.2020 - Current
- Scheduled and confirmed appointments, verified insurance, processed payments, and supported patient check-in/check-out to ensure smooth patient flow.
- Managed referrals, medical records requests, and prescription inquiries while communicating effectively with clinical teams to facilitate timely patient care.
- Maintain accurate patient documentation in Epic while following HIPAA guidelines
- Answered patient calls and inquiries, directing calls to clinical team as needed to enhance patient support.
- Scanned documents for inclusion in patient charts
- Maintained accurate records of daily financial transactions
Food and Beverage Attendant
Daytona Beach Car and Racing Rooms
Daytona Beach, FL
03.2007 - 12.2020
- Welcomed guests upon arrival.
- Served food and beverages while ensuring adherence to sanitation guidelines
- Set up kiosk for operations.
- Balanced cash drawer daily to ensure accuracy.
Logistics Coordinator/Transportation Specialist
PetIQ
Daytona Beach, Florida
04.2018 - 10.2020
- Administered day-to-day operations for multiple assigned customers' shipments with the Transportation Department from various shipping points to destination.
- Oversaw shipments from packing to delivery, ensuring timely and accurate status updates
- Designed packaging materials to ensure safe transportation of products
- Provided shipping cost estimates for FTL and special shipment projects to support budget planning
- Updated staff on shipment status to maintain clear communication and expectations
- Updated staff on shipment status to promote clear communication and expectations.
Specialist/ Customer Support
Windstorm Communications
Daytona Beach, Florida
11.2013 - 04.2018
- Prioritized customer needs, provided telephone support, and resolved issues efficiently
- Experience with Oracle and ISupport to create tickets and RMAs
- Collaborated with third-party representatives to facilitate communication and support
- Open Customer premise equipment through Service Message Block
- Contacted customers to ensure satisfaction and address any unmet needs
Inventory Control Manager
Winn Dixie
Port Orange, Florida
09.1993 - 11.2013
- Trained inventory control managers across 23 district locations to enhance operational consistency
- Verified accuracy for receipt inspection and DSD merchandise
- Identified and recorded damaged merchandise for review
- Took inventory levels and reordered items as needed
- Experience with RF ordering equipment and spreadsheet analysis
- Sales for Inventory levels expectations were exceeded
- Achieved sales targets for inventory levels by implementing effective stock management strategies
- Managed the security, sales, protocol, safety, and sanitation departments.
Education
High School - Medical Terminology
Sharon High School
Sharon, PAJunior College - Medical Terminology
Phillips Junior College
Daytona Beach, FLSkills
- Microsoft Applications
- POS Interfaces
- Logistics
- Shipping
- Catering
Timeline
Medical Customer Service Specialist
Florida Health Care Plans
11.2020 - Current
Logistics Coordinator/Transportation Specialist
PetIQ
04.2018 - 10.2020
Specialist/ Customer Support
Windstorm Communications
11.2013 - 04.2018
Food and Beverage Attendant
Daytona Beach Car and Racing Rooms
03.2007 - 12.2020
Inventory Control Manager
Winn Dixie
09.1993 - 11.2013
High School - Medical Terminology
Sharon High School
Junior College - Medical Terminology
Phillips Junior College