Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Johnson

Summary

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of [Location] history, architecture and events. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

21
21
years of professional experience

Work History

Travel Guide

RCI
11.2020 - 08.2023
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Guided groups of up to50 people on scheduled tours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Worked closely with management staff to create new and lucrative tours.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Supervisor

The Home Depot Inc
01.2013 - 02.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Casino Table Games Dealer

Majestic Casino
11.2002 - 03.2020
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Learned and followed company procedures to maintain consistency and standards.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

Education

Associate of Science - Business Administration

Purdue Calumet
Hammond, IN
06.2000

High School Diploma -

Merrillville High School
Merrillville, IN
06.1998

Skills

  • Learning Strategies
  • Customer Service Process Improvement
  • Researching Topics
  • Issue Resolution

Timeline

Travel Guide

RCI
11.2020 - 08.2023

Supervisor

The Home Depot Inc
01.2013 - 02.2021

Casino Table Games Dealer

Majestic Casino
11.2002 - 03.2020

Associate of Science - Business Administration

Purdue Calumet

High School Diploma -

Merrillville High School

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Margaret Johnson