Margaret Kaplan
Rydal,PA
Summary
Dynamic General Manager with a proven track record driving $1.3M of personal sales annually. Expert in financial analysis and team development, fostering a high-performing culture. Recognized for exceptional customer service and operational excellence, leveraging critical thinking to enhance store performance and achieve peak results.
Overview
23
23
years of professional experience
Work History
General Manager
La-Z-Boy
04.2022 - Current
- Sales Leadership & Performance: Selling manager personally responsible for 1.3 M of sales per year. Received Multiple Peak Performance Awards. Manage up to 10 team members ensuring top-tier customer service in a high-volume retail environment of up to 5M a year
- Operational Management: Oversee day-to-day operations, including inventory control, cash handling, and maintained high merchandising standards in compliance with company brand standards
- Reporting & Analysis: Review financial metrics, such as profit and loss statements and KPI's to make data-driven decisions on store performance
- Team Development & Coaching: Recruit, train, and supervise team, including conducting performance reviews fostering a positive, high-performing culture.
Owner/ Designer
M Berger Interiors
Rydal, PA
07.2010 - 03.2022
- Owner of a high-end interior design firm with sales volume of over 2 Mil per yr.
- Collaborated with staff from initial client meetings to develop space plans, select furnishings, design custom cabinetry and shop drawings, and manage purchasing, shipping, receiving, and final installation in homes across the US
- Managed multiple projects concurrently, ensuring high-quality end results and client satisfaction
Lead Designer
Continental Plaza Interior Design
Cherry Hill, NJ
01.2003 - 06.2010
- Created interiors for high end homes throughout the US from concept to completion
- Designed custom cabinetry, and shop drawings to be manufactured
- Designed showroom vignettes and was the merchandiser for the 40,000 sq. ft. showroom
Education
Bachelor of Arts - Interior Architecture
Moore College of Art & Design
Philadelphia, PA06-1991
Skills
- P&L Financial analysis
- Kronos, POS and CRM software
- Time management and performance management
- Training and development
- Leadership and team building
- Coaching and recruiting
- Proficient in 2D and 3D software
- Critical thinking skills
- Microsoft Office proficiency
- Customer service expertise
- Warehouse mgmt, inventory control, shipping & receiving
- Interior design and visual merchandising
Awards
2022-24, La-Z-Boy Peak Performance Award
Timeline
General Manager
La-Z-Boy
04.2022 - Current
Owner/ Designer
M Berger Interiors
07.2010 - 03.2022
Lead Designer
Continental Plaza Interior Design
01.2003 - 06.2010
Bachelor of Arts - Interior Architecture
Moore College of Art & Design