Dynamic Team Leader with a proven track record at Target, excelling in customer focus and workload management. Enhanced employee engagement and satisfaction through motivational coaching and strategic planning, resulting in improved service delivery. Recognized for resolving conflicts effectively and fostering a collaborative environment, driving team success and operational excellence.
Work History
Team Leader Manager
Target
10.2002 - 2019
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Led employee relations through effective communication, coaching, training, and development.
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Developed strong relationships with cross-functional departments to support successful project execution.
Streamlined communication within the team for better collaboration and decisionmaking.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
Nurse’s Aide
Norristown State Hospital
1981 - 1995
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Assisted in patient mobility, improving their physical strength and independence with daily activities.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Facilitated personal hygiene management, feeding and ambulation.
Followed directions of licensed nurses to administer medications and treatments.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
