Elizabeth Destefano

Supervisor: Yvane Thomas

Phone: (856) 446-5446

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Helped customers complete purchases, locate items and encouraged them to sign up for the Military Star card.
• Checked identification for proof-of-age and military ID for alcohol and tobacco sales.
• Informed customers about special promotions and provided detailed information for various products.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

Supervisor: Diandra Mercado (Former Store Manager)

Phone: (718) 715-5247

• Kept customer spaces clean, neat and organized for maximum appeal.
• Distributed information to in-store guests and answered questions to serve needs and drive sales.
• Assisted customers in making informed purchase choices and selecting products.
• Attended to customer complaints and processed product return or replacement requests.
• Created visually appealing product displays to increase sales, boosting sales.

Supervisor: Jessica Smith (Store Leader)

Phone: (518) 312-2975

Supervisor: Samantha Saporito (Former Store Leader)

Phone: (845) 825-3707

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
• Assisted customers by answering questions and fulfilling requests.
• Processed checks, cash and credit purchases or refunds.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
• Restocked and organized merchandise throughout the store.
• Displayed new stock and rotated existing products.
• Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
• Organized and re-stocked various stations and self-service items.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Supervisor: Robert Hand (Former Assistant Manager)

Phone: (845) 324-3618

• Delivered expert, friendly service to serve every customer need.
• Used superior customer service skills to help customers locate and select merchandise.
• Resolved customers' service and product problems and processed refunds.
• Managed drink station and kept coffee full and hot.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained strict security protocols to protect cash, customers and store assets.
• Kept drawer accurate by carefully processing new transactions and giving out correct change.
• Completed and filed daily store close reports for management and transitioned system to new business day.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Pushed out large amounts of new stock during slower overnight hours.