Margaret LaFleur
Syracuse,New York
Summary
Natural born leader who is hard working and can take a great deal of responsibility. Devoted employee with a passion for working with direct deals and assisting the company with paying what we owe, when we owe it. Enthusiastic and enjoys building relationships with employees and clients. Eagerness for continuous improvement, a growth mindset, and the high standards I hold myself to would make me an asset to the Foundations of Success Program.
Overview
8
8
years of professional experience
Work History
ERBI Senior Claims Specialist I
Liberty Mutual Insurance/UBER
07.2021 - Current
- Helped grow UBER account by multiple states
- Currently handles unrepresented claims up to $50k value
- Mentors new ERBI adjusters to Uber team
- Holds shadow sessions to candidates interested in role
- Fosters good rapport with injured parties to maintain direct deal
- Follows SSIs and CSAs as outlined by Customer, Uber
- Contributes to team OneNote with new laws, templates, and resources
- Presents refreshers on topics such as Medicare and Early Resolutions
- Team Manager back up
- Leads Roundtable discussions on topics including liability and reserving.
WC Claims Specialist
Helmsman/Home Depot
07.2016 - 07.2021
- Handled litigated and non-litigated files for small businesses and promoted to Helmsman Home Depot Account displaying quality claim management and risk mitigation
- Considered top performer in department with consistent QA scores above peers
- Selected as team lead for pharmacy working group, ensured most up to date information relayed to team to ensure best quality outcomes
- Member of Front-Line Advisory Panel discussing claims processes and new system Duck Creek
- Member of CST mentorship program mentoring new hires
- Team Lead with Northeast Region Advisory Committee, educating peers on tasks and opportunities within Liberty Mutual
- Volunteered over 75 hours to Give with Liberty local non-profit organizations.
Education
Bachelor of Science - Biology
LeMoyne College
Syracuse, NYSkills
- Microsoft Suite
- ExPRS, Passport, VIA
- Time & Desk Management
- Team Leadership & Mentorship
- Superior Customer Service
- Critical Thinking, Innovative, & Agile
- Team Player & Collaborative
- Active Listening & Communication
Awards Recognition
- Overall What Good Looks Like Winner 2023 – February, August, November
- Fraud Fighter Award – November 2023
- File Reviews are 100% Meets or Exceeds to date
- Licensed to handle 15 jurisdictions
References
- Lauren Battaglia, Sr. Claims Manager I, WC Northeast, (315) 569-8874
- Ramona Bowser, Claims Manager II, CI, (817) 296-9979
Additional references available upon request.
Languages
Spanish
Limited Working
Timeline
ERBI Senior Claims Specialist I
Liberty Mutual Insurance/UBER
07.2021 - Current
WC Claims Specialist
Helmsman/Home Depot
07.2016 - 07.2021
Bachelor of Science - Biology
LeMoyne College