Margaret LaTouche
Jamaica,NY
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Best Buy, Geek Squad
06.2015 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Business Owner
Self Employws
01.2010 - 06.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
Education
Associate of Applied Business - Business Administration
John Donaldson Technical
Trinidad And Tobago07-1979
Timeline
Customer Support Specialist
Best Buy, Geek Squad
06.2015 - Current
Business Owner
Self Employws
01.2010 - 06.2015
Associate of Applied Business - Business Administration
John Donaldson Technical
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