Margaret Leacock
Union
Summary
Client-focused banking professional with 22+ years of experience providing exceptional service in fast-paced financial environments. Strong background in customer and team support, digital banking tools, and problem resolution. Proven ability to communicate clearly, manage client inquiries, and support financial products and services. Seeking to bring strong interpersonal skills and service excellence to a Branch Manager Role
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vice President, Branch Manager
M&T Bank
Summit
07.2022 - 06.2025
- Delivered day-to-day client support by resolving service requests, handling account inquiries, and providing product guidance.
- Promoted digital banking adoption by assisting clients with mobile and online tools.
- Built long-term customer relationships through attentive service and needs-based recommendations.
- Handled client loan requests up to $250,000, supporting documentation and process follow-ups.
- Collaborated and coach teams to ensure a smooth and efficient customer experience.
Branch Manager, Vice President
People’s United Bank NA
Arverne
06.2012 - 06.2022
- Supported clients with account servicing, transactions, and financial solutions.
- Led initiatives to improve customer satisfaction through personal outreach and follow-up.
- Conducted one-on-one client sessions to identify financial needs and explain product options.
- Used CRM tools to track interactions, follow up on service tickets, and improve customer engagement.
- Worked closely with internal partners to resolve client issues and streamline service delivery.
Education
Diploma - Accounting and Finance
Barbados Institute of Management
Diploma - Supervisory Management
Caribbean Training Institute
Skills
- Customer Service & Support
- Digital Banking Tools
- Communication
- Problem Resolution
- Relationship Building
- Time Management
- CRM Systems
- Account Servicing
- Data Entry
- Cross-Selling
- Conflict Management
- Microsoft Office Suite
Certification
- NMLS – National Mortgage Licensing System
- Notary Public
- Accident and Health Insurance (Active)
Timeline
Vice President, Branch Manager
M&T Bank
07.2022 - 06.2025
Branch Manager, Vice President
People’s United Bank NA
06.2012 - 06.2022
Diploma - Accounting and Finance
Barbados Institute of Management
Diploma - Supervisory Management
Caribbean Training Institute