Margaret Lemus
Santa Ana,CA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
St. Joseph's Hospital
01.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and oxygen levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
COVID-19 Tester
Covid Clinic
02.2022 - 01.2023
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Maintained a safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented all COVID-19 screenings, results, and follow-up actions on database to enable tracking history and maintain accurate records.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
Sales Associate
OCC Student Store
04.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Front Desk Receptionist
My Smile Family Dental
07.2019 - 03.2020
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to the correct staff members and departments.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Nursing
CNI
Santa Ana09.2025
No Degree - Pre Reqs For Nursing School
Orange Coast College
Costa Mesa, CA06.2022
High School Diploma -
Segerstrom High School
Santa Ana, CA07.2015
Skills
- Emotional Intelligence
- Certification in CPR and BLS for immediate response to life-threatening situations
- Maintaining a positive and professional attitude at all times
- Upholding patient confidentiality and ethical standards
- Working collaboratively with nurses, doctors, and other healthcare professionals
- Assisting colleagues and offering support when needed
- Demonstrating compassion and empathy while providing care
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
St. Joseph's Hospital
01.2023 - Current
COVID-19 Tester
Covid Clinic
02.2022 - 01.2023
Sales Associate
OCC Student Store
04.2020 - 01.2022
Front Desk Receptionist
My Smile Family Dental
07.2019 - 03.2020
Bachelor of Science - Nursing
CNI
No Degree - Pre Reqs For Nursing School
Orange Coast College
High School Diploma -
Segerstrom High School
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