Margaret Mann
Yonkers,NY
Summary
Operations Manager with 21 years of experience, adept in training, process optimization, and team management. Proven track record in operations oversight, from scheduling and inspections to payroll and material procurement. Seeking to leverage extensive background in operational leadership and project management to advance in a dynamic operations role.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sunrun Installation Services
Clarkstown , NY
01.2015 - 01.2023
- Developed and delivered bi-weekly training sessions on permits, building inspections, and customer service protocols to enhance team competency and performance
- Oversaw the review and processing of work orders, ensuring timely completion, and maintained accurate filing of I-9 and onboarding documents
- Coordinated employee schedules, managed timecard approvals for payroll, and efficiently organized installation appointments and material procurement
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Project Manager
Verengo Inc./ NRG Home Solar
Elmsford , NY
01.2013 - 01.2015
- Developed and executed company policies and procedures, ensuring operational compliance and efficiency
- Coordinated and oversaw building inspections for safety and electrical compliance, maintaining rigorous standards
- Managed building application processes and monitored project milestones, facilitating timely progress and payment transactions
Teller Supervisor
Webster Bank
Yonkers , NY
01.2003 - 01.2012
- Supervised a team, ensuring adherence to financial protocols and completion of monthly and quarterly audits to maintain accuracy in reporting
- Developed and maintained spreadsheets and general ledgers, facilitating efficient end-of-month report reconciliation
- Managed and balanced bank ledgers, guaranteeing the integrity of financial records
Education
BA of Science -
Mercy College
06.2016
High School Diploma -
Gorton High School
Yonkers, NY06.2000
Skills
- Computer Proficiency
- Microsoft Office Suite
- Team Player
- Multitasking
- Project Management
- People Management
- Adaptability
- Scheduling
- Training
- Coaching
- Customer Service
- Office Management
- Payroll
- Data Entry
Timeline
Operations Manager
Sunrun Installation Services
01.2015 - 01.2023
Project Manager
Verengo Inc./ NRG Home Solar
01.2013 - 01.2015
Teller Supervisor
Webster Bank
01.2003 - 01.2012
BA of Science -
Mercy College
High School Diploma -
Gorton High School
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