Margaret Martin
West Seneca,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Deputy Town Clerk
Town Of West Seneca
West Seneca, NY
01.2020 - Current
- Performed duties designated by the Town Clerk and restricted to the authority of the Town Clerk and Deputy Town Clerk
- Prepared Town Board Meeting agendas and minutes
- Secretary to the Ethics Board and Environmental Commission
- Issued public notification of official activities or meetings.
- Created documents with applicant information and verified data against database information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on New York State laws and licensing requirements.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Appointed Deputy Receiver of Taxes in April 2022
Records Inventory Clerk
Town Of West Seneca
West Seneca, NY
03.2011 - Current
- Maintained the archival records for the town in addition to performing all duties in the Town Clerk's Office.
Customer Service Representative
Multisorb Technologies
West Seneca, NY
08.2005 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Customer Service Representative
ICG Telecommunications
Cleveland, OH
06.1994 - 08.2000
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
MACtac
Stow, OH
01.1994 - 01.1997
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Elementary Education
The University of Akron
Akron, OH05.2000
Bachelor of Science - Business Administration
Xavier University
Cincinnati, OH12.1992
Skills
- Excellent customer service skills
- Excellent verbal and written communication skills
- High aptitude for learning new software programs and proficient with Microsoft Office, Access, and Outlook
- Records and Document Management
- Data Entry and Database Management
- Researching Skills
- Meeting Preparation
- Legal Notice Publishing
- Collection of payments and bank deposits
- Notary Public
Timeline
Deputy Town Clerk
Town Of West Seneca
01.2020 - Current
Records Inventory Clerk
Town Of West Seneca
03.2011 - Current
Customer Service Representative
Multisorb Technologies
08.2005 - 01.2011
Customer Service Representative
ICG Telecommunications
06.1994 - 08.2000
Customer Service Representative
MACtac
01.1994 - 01.1997
Bachelor of Science - Elementary Education
The University of Akron
Bachelor of Science - Business Administration
Xavier University