Margaret Martin
Jenison,Michigan
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
19
19
years of professional experience
Work History
Shift Manager
Rite-Aid Pharmacy
Jenison, MI
01.2023 - Current
- Assisted in resolving escalated customer service issues in a timely manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Business Team Manager
Atrio Home Care
Grand Rapids, MI
09.2005 - Current
- Maintained a comprehensive understanding of industry best practices related to managing teams.
- Worked with other departments in the organization to coordinate activities that would benefit the business overall.
- Evaluated employee performance through regular reviews and feedback sessions.
- Provided guidance, mentoring, and training to new hires, as well as existing staff members.
- Resolved conflicts between employees by mediating disputes, listening carefully to both sides, and making decisions based on fairness.
- Monitored daily performance of the team and provided feedback to employees on their progress.
- Assigned tasks to individual team members according to their skills and abilities.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Catholic Central High School
Grand Rapids, MI05-1988
Skills
- Quality Assurance
- Team Development
- Payment Processing
- Cash Handling
- Schedule oversight
- Training and mentoring
- Relationship Building
Timeline
Shift Manager
Rite-Aid Pharmacy
01.2023 - Current
Business Team Manager
Atrio Home Care
09.2005 - Current
High School Diploma -
Catholic Central High School