Margaret Mayunga
Lithopolis,OH
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. I am a dependable Health Care Professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant/ Patient Advocate
Bella Care Hospice
Columbus Ohio
05.2017 - Current
- Helps patients & their loved ones navigate the healthcare system, making it easier for them to receive the care they need.
- Helping patients communicate with their healthcare providers & ensuring they are receiving patient-centered care.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Providing accurate documentation to healthcare providers and case managers.
- Set up appointments, ensure medical records are up to date, retrieve medical records.
- Help patients get financial, legal, social support, and work with insurance companies and case managers.
- Following care plans
- Providing training and education to patients, families, and others as needed.
- Assisting patient, family members, or caregiver with providing any necessary equipment and resources needed for providing care.
- Ensure patients have enough information about their care options to make informed decisions.
- Reporting all observations such as mood, mobility, cognition, signs of discomfort,
- Attending care conferences, being present for doctors visits, and attending appointments.
- Driving to multiple locations: Homes, long term care facilities, assisted living facilities.
Flex Driver
Amazon
Columbus Ohio
10.2021 - 08.2024
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Developed strong relationships with management and fellow drivers, fostering a positive work environment.
Unit Clerk and Nursing Assistant
Pataskala Oaks
Pataskala, Ohio
06.2008 - 04.2017
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Nurse Aide - State Tested Nursing Assistant
Ohio Department of Health
Columbus OHHigh School Diploma - General Studies
Ohio Department of Education
Columbus, OHCertificate Of Completion - Hospitality And Tourism
Licking County Joint Vocational School
Newark, OHAmerican Red Cross CPR BLS
CPR School House, LLC
Columbus OH07.2024
Certificate Of Completion - Medical Terminology
Columbus Public Adult Education
Columbus OH01.2019
Electronic Health Records Specialist
National Health Care Association
Columbus OH10.2015
Skills
- HIPAA Compliance
- Direct Patient Care
- Compassionate
- Electronic Charting
- Patient-focused care
- Healthcare ethics
- Supporting personal needs
- Valid State driver's license
- Patient Relations
- Care plan implementation
- Condition Monitoring
- Patient Assessments
- Basic Life Support
- Healthcare Navigation
- Patient confidentiality
- Customer Service
Timeline
Flex Driver
Amazon
10.2021 - 08.2024
Certified Nursing Assistant/ Patient Advocate
Bella Care Hospice
05.2017 - Current
Unit Clerk and Nursing Assistant
Pataskala Oaks
06.2008 - 04.2017
Nurse Aide - State Tested Nursing Assistant
Ohio Department of Health
High School Diploma - General Studies
Ohio Department of Education
Certificate Of Completion - Hospitality And Tourism
Licking County Joint Vocational School
American Red Cross CPR BLS
CPR School House, LLC
Certificate Of Completion - Medical Terminology
Columbus Public Adult Education
Electronic Health Records Specialist
National Health Care Association