Summary
Overview
Work History
Education
Skills
Timeline
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Margaret McCord

Margaret McCord

Denver,CO

Summary

Experienced Store Manager and Customer Service Expert with over 14 years of experience in retail and customer service. Excellent reputation for resolving issues and improving customer satisfaction while also increasing sales.

Overview

14
14
years of professional experience

Work History

Server and Expo

The Cherry Cricket
04.2023 - Current

I continue to serve guests in a friendly and timely manner, create and provide an overall positive dining experience for my customers, as well as making sure that orders come out properly and promptly. Recently, I was selected to be one of a very few designated trainers due to my attention to detail and overall excellent performance.

Server, Expo, Host

Blake Street Tavern
10.2021 - 04.2023

Served guests in a friendly and timely manner, created and provided an overall positive dining experience for my customers, as well as making sure that orders came out properly and promptly.

Market Advisor

The Duck Company
04.2021 - 10.2021

Advised retail buyers on the best designs and garments for their market as well as entering orders and resolving issues with orders. Made presentations and filled orders with buyers in person across the USA and the Caribbean.

Boutique Manager

Godiva Chocolatier
11.2014 - 03.2021

In my many years at Godiva, I increased my store’s total sales by over 30% and was able to maintain a low turnover rate. Helped to create a positive P&L during my years as general manager and bring my store into the black. Made the schedule, kept track of bills, as well as maintaining excellent relationships with my customers.

Associate

In-N-Out
05.2010 - 08.2012

I was selected out of hundreds of applicants to open a new location and gained a lot of customer service skills as well as dealing with a fast-paced environment at a young age.

Education

University of Houston
05.2014

Canyon Del Oro High School
05.2012

Skills

  • Customer Service, Retention & Relations
  • KPI Tracking & Analytical Skills
  • Excellent Communication
  • Customer Service Management
  • Team Leadership
  • Problem Solving & Adaptability
  • Proficient in Microsoft Office

Timeline

Server and Expo

The Cherry Cricket
04.2023 - Current

Server, Expo, Host

Blake Street Tavern
10.2021 - 04.2023

Market Advisor

The Duck Company
04.2021 - 10.2021

Boutique Manager

Godiva Chocolatier
11.2014 - 03.2021

Associate

In-N-Out
05.2010 - 08.2012

University of Houston

Canyon Del Oro High School
Margaret McCord