Experienced Store Manager and Customer Service Expert with over 14 years of experience in retail and customer service. Excellent reputation for resolving issues and improving customer satisfaction while also increasing sales.
I continue to serve guests in a friendly and timely manner, create and provide an overall positive dining experience for my customers, as well as making sure that orders come out properly and promptly. Recently, I was selected to be one of a very few designated trainers due to my attention to detail and overall excellent performance.
Served guests in a friendly and timely manner, created and provided an overall positive dining experience for my customers, as well as making sure that orders came out properly and promptly.
Advised retail buyers on the best designs and garments for their market as well as entering orders and resolving issues with orders. Made presentations and filled orders with buyers in person across the USA and the Caribbean.
In my many years at Godiva, I increased my store’s total sales by over 30% and was able to maintain a low turnover rate. Helped to create a positive P&L during my years as general manager and bring my store into the black. Made the schedule, kept track of bills, as well as maintaining excellent relationships with my customers.
I was selected out of hundreds of applicants to open a new location and gained a lot of customer service skills as well as dealing with a fast-paced environment at a young age.