Margaret McKenna
Brooklyn,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Dessert Plater
Spot Dessert Bar
12.2022 - 03.2024
- Oversaw daily operations of the plating line, monitoring progress of projects from initial stages through completion.
- Communicated effectively with team members and supervisors, providing regular updates on project progress and potential obstacles.
- Improved product quality with constant quality checks on food and beverages items for service.
- Increased client satisfaction by delivering high-quality plated products within predetermined timelines.
Counter Salesperson/Dessert Decorator
Magnolia Bakery
12.2020 - 05.2022
- Performed daily store opening and closing procedures for business operations.
- Wrapped, boxed and weighed bakery department products.
- Provided excellent customer service, assisting clients in selecting customized dessert designs
- Decorated cakes, cupcakes and other pastries according to customer requests.
Barista
Flipside Coffee
05.2020 - 08.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Developed content to increase user activity on the cafe's social media accounts.
Server
Bangkok Garden
08.2015 - 12.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Political Science
Wheaton College
Norton, MA05.2020
Skills
- Cake Decoration
- Design Techniques
- Social Media Promotion
- Strong Communication Skills
- Sales expertise
- Customer Service
- Computer Skills
Languages
Spanish
Professional Working
Timeline
Dessert Plater
Spot Dessert Bar
12.2022 - 03.2024
Counter Salesperson/Dessert Decorator
Magnolia Bakery
12.2020 - 05.2022
Barista
Flipside Coffee
05.2020 - 08.2020
Server
Bangkok Garden
08.2015 - 12.2019
Bachelor of Arts - Political Science
Wheaton College
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