MARGARET M. MORRIS
New Port Richey,USA
Summary
A dedicated nurse case manager with over ten years of experience in telephonic assessments, medication management, interpersonal communication, care coordination, and referral facilitation; skilled in motivational interviewing, critical thinking, and patient advocacy. Proven ability to forge relationships with patients by building a rapport, developing a care plan, and implementing specific attainable goals. Effective communication, disease prevention education, resource allocation, coaching, and support have all contributed to fewer hospitalizations. Previous experience includes medical-surgical nursing, home healthcare, hospice care, care coordination, and drug safety. Refined physical assessment skills, public speaking, documentation, and training for new employees.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Care Navigator
Healthmap Solutions
04.2020 - 06.2025
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Identified gaps in care and assisted in closure of gaps.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated patients on insurance and healthcare plans.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Coached patients on self-advocacy.
Care Manager, Associate
WellCare Health Plan
06.2019 - 04.2020
- Daily metric to complete 5 medication reconciliations on Medicare patients recently discharged from the hospital.
- Provide education on any side-effects of their medications and link members to the primary care physician.
- Assess for further case management needs elevate urgent referrals to supervisor and the team.
Nurse Paralegal
McCumber, Daniel's, Hartig, Puig & Ross
04.2017 - 05.2019
- Medical record (EMR) review and analysis of personal injury, medical malpractice and wrongful death cases.
- Prepare a medically precise summary of all pertinent relevant labs, wounds, injury involved from hospital, skilled nursing facility or assisted living facility.
- Assisted attorney to meet all timelines related to mediation, depositions or preparation for trial.
Case Manager
Sunshine Health
05.2016 - 04.2017
- Telephonic case management of 80-100 patients with specific targeted goals.
- Completed care plans for the major diagnoses.
- Referred to social worker for further financial and psychosocial needs.
- Collaborated with medical director on complex cases requiring further authorization.
Hospice Liaison
Barnabas Health Hospice and Palliative Care Center
10.2014 - 12.2015
- Market the program to facilitate referrals for the company and reduce the hospital inpatient stay records.
- Managed team of 5 colleagues; coordinated all assignments with daily reporting to corporate office.
- Explain detailed Medicare/Medicaid guidelines regarding acute care hospice benefits and arrange for discharge to home or facility if necessary.
Product Safety Specialist
Eisai Inc.
01.2008 - 10.2014
- Gathered information from consumer calls, literature reports and prepared MedWatch reports to the FDA and local affiliates, and drafted correspondence related to cases.
- Collaborated with other departments on safety reporting.
- Weekly rounds with medical director supervision and review of all cases.
Pharmacovigilance Coordinator
I3 Drug Safety/UnitedHealth Group
01.2006 - 01.2008
- Post-marketed litigation on potential adverse events related to Vioxx.
- Improved office operations by automating client record tracking.
- Entered data, generated reports, and produced regulatory reports.
Case Manager
AmeriChoice Managed Medicaid/UnitedHealth Group
01.2002 - 01.2006
- Managed support services and fostered communication among social workers, medical staff, and patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Welcome Home Coordinator
UnitedHealth Group
01.2001 - 01.2002
- Supported patients in the welcome home program for recently discharged from the hospital with professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Reviewed benefit contracts for additional services.
Hospice Intake Nurse Liaison
St. Barnabas Hospice & Palliative Care
01.1999 - 01.2001
- Coordinated hospice referrals for in home or inpatient care.
- Provided physicians and other medical personnel with patient assessment details and answered patient care-related questions.
- Directed patient admission and discharge tasks while managing patients and coordinating care.
Case Manager
Patient Care Inc Home Health Care Services
01.1995 - 01.1998
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, doctors, and patients.
- Provided daily wound care visits, IV medications and porta catheter care, labs, and medical assessments.
Registered Nurse Medical Surgical Unit
Clara Maas Medical Center
01.1993 - 01.1995
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Administered medications and treatment to patients and monitored responses.
- Analyzed diagnostic tests to identify and assess patient conditions.
Education
Bachelor of Science - Nursing
Saint Peter’s College
Jersey City, NJ01.2000
Associate in Science - undefined
Muhlenberg School of Nursing
Cranford, NJ01.1993
Skills
- Referrals to community resources
- Condition monitoring
- Facilitation of MD follow-up care
- Interpersonal communication
- Electronic Medical Record (EMR)
- Critical Thinking
- Education on disease management
- Patient Advocacy
- Time management and ability to multi-task
- Precepting new employees
- Compass databases
- Flexible with change
Accomplishments
- Case management certification
- Received a quarterly bonus for meeting the monthly outreach goal of 120 calls.
- Successfully managed telephonic critical care emergencies, resulting in patient stabilization.
- Precepted 20 new employees, with a 50% overall retention rate.
Certification
- Florida, RN 9403453 7-31-24 -7/31/26
- Case Management Certification/CCMC
Jan 2025-Nov 30 2029
Hobbies and Interests
- Cooking Italian food for my family
- Horseback riding
- Improving flexibility with yoga classes
Timeline
Care Navigator
Healthmap Solutions
04.2020 - 06.2025
Care Manager, Associate
WellCare Health Plan
06.2019 - 04.2020
Nurse Paralegal
McCumber, Daniel's, Hartig, Puig & Ross
04.2017 - 05.2019
Case Manager
Sunshine Health
05.2016 - 04.2017
Hospice Liaison
Barnabas Health Hospice and Palliative Care Center
10.2014 - 12.2015
Product Safety Specialist
Eisai Inc.
01.2008 - 10.2014
Pharmacovigilance Coordinator
I3 Drug Safety/UnitedHealth Group
01.2006 - 01.2008
Case Manager
AmeriChoice Managed Medicaid/UnitedHealth Group
01.2002 - 01.2006
Welcome Home Coordinator
UnitedHealth Group
01.2001 - 01.2002
Hospice Intake Nurse Liaison
St. Barnabas Hospice & Palliative Care
01.1999 - 01.2001
Case Manager
Patient Care Inc Home Health Care Services
01.1995 - 01.1998
Registered Nurse Medical Surgical Unit
Clara Maas Medical Center
01.1993 - 01.1995
Associate in Science - undefined
Muhlenberg School of Nursing
Bachelor of Science - Nursing
Saint Peter’s College
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