Margaret Monk
Simi Valley,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Addiction Counselor
American health services
03.2020 - 05.2022
- Assisted in methadone clinic.
- Scheduled appointments for clients' on daily basis to evaluate their progress and provided individual counseling.
- Documented on all clients' visits and progress updates on their maintenance program.
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
Addiction Counselor
Restore Health and Wellness Center
01.2017 - 03.2020
- Entered medications into EMR system and assisted in quality control of distributing prescribed medication of clients'.
- Performed rotation rounds to ensure clients safety and progress while at the facility.
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Led group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Maintained detailed records of client interactions, ensuring accurate tracking of progress over time.
Farmers Agents Associate
Farmers Insurance Group
01.2013 - 01.2017
- Assisted sales team with incoming prospects of new accounts.
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Education
Addiction counselor -
Sober college
01.2019
High School Diploma -
Simi Valley High School
Simi Valley, CA06-1980
Skills
- Excellent Written Communication Skills
- Excellent Verbal Communication Skills
- Self-Starter
- Billing
- Customer Service Skills
- Inventory Control
- Problem Solving
- Clerk
- Retail Sales
- Microsoft Office
- Organizational Skills
- Outlook Express
- Addiction Counseling
- Relapse Prevention
- Client Advocacy
- Group facilitation
- Documentation proficiency
- Substance abuse education
Workauthorization - Authorizedcountries
United States
Timeline
Addiction Counselor
American health services
03.2020 - 05.2022
Addiction Counselor
Restore Health and Wellness Center
01.2017 - 03.2020
Farmers Agents Associate
Farmers Insurance Group
01.2013 - 01.2017
Addiction counselor -
Sober college
High School Diploma -
Simi Valley High School
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