Margaret Navarro
Caregiver/Sales associate/Barista
Riverside,CA
Summary
Highly motivated professional with strong communication skills and a genuine eagerness to learn and adapt across diverse roles. Flexible and collaborative, committed to fostering a productive and positive work environment. Experienced in customer service, cash handling, and proficient in computer applications, with the ability to excel in fast-paced business settings. Known for maintaining a professional, energetic, and approachable attitude, demonstrating patience and understanding to build strong relationships with colleagues, customers, and partners.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
IHSS
03.2016 - Current
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Barista
Starbucks
07.2022 - 08.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Barista
Coffee Bean & Tea Leaf
07.2016 - 08.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Promoted additional items with beverages, increasing store sales.
- Maintained regular and consistent attendance and punctuality.
Education
Law
Riverside City College
Riverside, CASkills
- Compassionate caregiving
- Personal hygiene support
- Dressing assistance
- Recreational activities
- Care plan management
- Light housekeeping
- Physical therapy support
- Clinical documentation and reporting
- Schedule management
- Bedside care
- Progress documentation
- Housekeeping
- Ambulation assistance
- Interpersonal communication
- Case management experience
- Medication administration
- Personal hygiene assistance
- Toileting assistance
- Laundry services
- Meal preparation
- Patient transportation
- Cash handling
- POS Equipment
- Customer care
- Quality Assurance
Certification
State food safety
Basic computer/ Microsoft
First aid
Timeline
Barista
Starbucks
07.2022 - 08.2023
Barista
Coffee Bean & Tea Leaf
07.2016 - 08.2019
IHSS Care Provider
IHSS
03.2016 - Current
Law
Riverside City College
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