Margaret Norander
CSR
Plymouth,MI
Summary
Dedicated Customer Service Representative with 30 years of experience in complaint resolution, client retention, and order management. Proven ability to enhance customer satisfaction and loyalty through effective communication and personalized support.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Sales Service Plus
Plymouth, MI
02.1996 - Current
- Provided exceptional service to customers through phone and online communication.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Maintained detailed records of customer interactions and transactions.
- Utilized company software to track orders and manage customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Crestwood High School
Dearborn Heights, MI06-1983
Skills
- Customer relationship management
- Order management
- Customer support software
- Complaint resolution
- Product knowledge
- Client retention
Timeline
Customer Service Representative
Sales Service Plus
02.1996 - Current
High School Diploma -
Crestwood High School