Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret O'Brien

Dresden

Summary

Having different jobs such as office work, serving and CNA they all tie together when it comes the core reason of a job. Customer service, working as a team and being a lending hand. Listening to customer/residents concern leading to having to problem solving.

Overview

9
9
years of professional experience

Work History

CNA

Maine Veteran Home
Augusta, ME
01.2024 - 06.2025
  • Implemented infection control measures, enhancing overall health and safety standards within facility.
  • Advocated for residents' needs, interacting with management to make sure the best care was met.
  • Teamwork- working with other CNA, being a lending hand when extra help was needed.
  • Communication with families- listening to their concerns, needs, working with them to make their loved one seen, heard and taken well care of.

Administrative Assistant

J. Edward Knight
Boothbay Harbor, ME
10.2023 - 09.2024
  • Customer service- talking with clients, gathering information for new business, handling payments
  • Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
  • Communication- working with agents on new clients, transferring phone calls to the right department-commerical or personal
  • One on one client meetings, helped agents set up meetings.

CNA

Saint Andrews Village
Boothbay Harbor, ME
01.2020 - 05.2023
  • Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
  • Monitored vital signs and reported changes to healthcare team for timely intervention.
  • Maintained accurate patient records, documenting care provided and observations consistently.
  • Trained new staff in best practices for patient handling and safety protocols.

Server

Oceanside Golf Resort
Boothbay Harbor, ME
05.2016 - 08.2022
  • Provided exceptional customer service in high-pressure dining environment.
  • Managed multiple tables efficiently while ensuring timely order delivery.
  • Assisted in training new staff on menu items and service standards.
  • Collaborated with kitchen team to streamline communication and enhance service flow.
  • Resolved customer complaints, enhancing overall dining experience.

Education

High School Diploma -

Lincoln Acadmey
Newcastle, ME
06-2020

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Communication
  • Customer service
  • Computer proficiency
  • Payment processing
  • Paperwork processing

Timeline

CNA

Maine Veteran Home
01.2024 - 06.2025

Administrative Assistant

J. Edward Knight
10.2023 - 09.2024

CNA

Saint Andrews Village
01.2020 - 05.2023

Server

Oceanside Golf Resort
05.2016 - 08.2022

High School Diploma -

Lincoln Acadmey