Highly motivated individual with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk
SoulCycle
05.2024 - 08.2024
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Successfully transitioned existing customers onto more suitable memberships plans when necessary.
Expanded client base through effective networking, relationship-building, and follow-up techniques.
Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
GOLF COURSE OPERATIONS
TNGC
05.2023 - 08.2023
Managed member affairs and new clientele
Solved membership conflicts and associated with many various types of clients
Experienced working in real time and solving issues in real time.
NANNY
The Hernandez Family
06.2020 - 08.2022
Maintained full schedule of extra-curricular activities and entertainment for one child
Balanced the child's schedule with regular rest, play and academic hours
Transported children to and from activities using personal or family vehicles
Developed a professional relationship with the parents encouraging open communication and feedback
Supported children in play activities, meals, and snacks, hygiene, and socialization.