Margaret Oudkerk
Brooklyn,NY
Summary
Dedicated and customer-focused professional with over 8 years of experience in fast-paced service environments. Recognized for exceptional multitasking abilities, effective teamwork, and strong organizational skills in high-volume settings. Proven expertise in supporting team operations, delivering outstanding customer assistance, and ensuring efficiency under pressure. Committed to fostering positive interactions and driving operational success through a proactive approach.
Overview
9
9
years of professional experience
Work History
Inpatient Pharmacy Technician
HHC + Bellevue
New York, NY
03.2025 - Current
- Prepared and dispensed medications under supervision, ensuring compliance with safety protocols.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Collaborated with healthcare teams to facilitate effective medication therapy management for patients.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
Pharmacy Technician / Patient Support Specialist
Various Organizations
07.2021 - 02.2025
- Assisted pharmacists with patient consultations and medication inquiries to enhance customer service.
- Maintained accurate inventory records and conducted regular stock checks for medications and supplies.
- Implemented workflow improvements that increased efficiency in prescription fulfillment processes.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Technician
CVS Pharmacy
New York, NY
11.2018 - 10.2021
- Managed prescription medication dispensing and inventory control processes to ensure accuracy and efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular audits of medication inventory, reducing discrepancies and improving stock management practices.
Sales Associate & Cashier
Victoria’s Secret
Yonkers, NY
09.2018 - 01.2019
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to drive sales through effective product promotions and visual merchandising.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier / Front End Associate
Fairway Market
Brooklyn, NY
05.2017 - 06.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
AAS Occupational Sciences - Data Science, Machine Learning
ASA College
01.2018
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Microsoft Excel
- Team collaboration
- Quality assurance
Timeline
Inpatient Pharmacy Technician
HHC + Bellevue
03.2025 - Current
Pharmacy Technician / Patient Support Specialist
Various Organizations
07.2021 - 02.2025
Pharmacy Technician
CVS Pharmacy
11.2018 - 10.2021
Sales Associate & Cashier
Victoria’s Secret
09.2018 - 01.2019
Cashier / Front End Associate
Fairway Market
05.2017 - 06.2018
AAS Occupational Sciences - Data Science, Machine Learning
ASA College