Margaret Parker
Senior Staff Assistant
HUNTSVILLE,AL
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to students and professors and acting as liaison between departments.
Overview
13
13
years of professional experience
Work History
Senior Staff Assistant
The University Of Alabama In Huntsville
Huntsville, AL
07.2010 - 02.2023
- Properly distributed incoming mail.
- Managed Graduate Student paperwork by making sure students had completed required documents for graduation, and submitted required documents to Student Records via uploading said documents to Xtender.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Administrative Assistant
The University Of Alabama In Huntsville
Huntsville, AL
07.2010 - 02.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted development and implementation of new administrative procedures.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
No Degree -
The University of Alabama in Huntsville
Huntsville, ALSkills
- Log Keeping
- Staff Recruiting
- Advanced Excel Spreadsheet Functions
- 10-Key Proficiency
- Back Office Operations
- PC Proficiency
- Account Balancing
- Meeting Minutes
- Advanced MS Office Suite Knowledge
- Mail Management
- Travel Administration
- Customer Service
- Document Retrieval
- Typing Proficiency
- Data Entry Documentation
- Excel Spreadsheets
- Records Management Systems
- Detailed Meeting Minutes
Languages
Spanish
Limited Working
Timeline
Senior Staff Assistant
The University Of Alabama In Huntsville
07.2010 - 02.2023
Administrative Assistant
The University Of Alabama In Huntsville
07.2010 - 02.2023
No Degree -
The University of Alabama in Huntsville
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