Margaret Payne
Summary
Accounting specialist with extensive reconciliation experience, strong problem‑solving skills, and a solid understanding of University policies and regulations. Recognized for accuracy, strong communication, and a readiness to learn and adapt to evolving regulations and systems.
Overview
21
21
years of professional experience
Work History
Accounting Associate - Senior Support
The Pennsylvania State University
University Park , PA
11.2019 - Current
- Perform daily reconciliations of acceptance fee, eCheck/credit card, refund, student, and credit card clearing accounts, investigating discrepancies and ensuring accuracy across high‑volume financial transactions.
- Manage and post student payments received through multiple payment channels, ensuring timely and accurate application to student accounts.
- Collaborate with other departments to research, resolve, and reconcile unapplied deposits and account discrepancies.
- Support Bursar operations by addressing student concerns, providing guidance to other staff members and students.
- Utilize Excel, LionPATH, SIMBA, Salesforce, ServiceNow, and Flywire to process transactions, track requests, and maintain account integrity.
Accounting Assistant 3 - Loan Service & Collection
The Pennsylvania State University
University Park , PA
01.2019 - 11.2019
- Reviewed delinquent accounts and communicated balances, payment options, and resolution strategies in compliance with University and Federal policies.
- Negotiated payment arrangements and established repayment schedules to assist customers in resolving outstanding obligations.
- Collaborated with ECSI and external agencies to research and resolve account issues.
- Completed monthly agency remittance processing and maintained accurate documentation for compliance.
Senior Member Advocate
SPE Federal Credit Union
Huntingdon , PA
06.2010 - 01.2019
- Reconciled daily cash and check transactions with system records, identifying and resolving discrepancies.
- Processed and recorded financial transactions while maintaining complete and accurate member account records.
- Researched and resolved member inquiries related to savings, checking, and lending products.
- Delivered professional customer service, explaining financial information and resolving account issues.
Lead Teller
PNC Bank
Huntingdon, PA
11.2005 - 06.2010
- Coordinated daily teller operations and staff scheduling to ensure efficient workflow and customer service.
- Managed ATM operations, cash availability, and transaction accuracy.
- Performed month‑end and year‑end closing activities and supported reconciliation processes.
- Reviewed transaction activity to identify discrepancies and ensure accurate financial reporting.
Skills
- Financial Transaction Processing
- Reconciliation
- Microsoft Office
- LionPATH, SIMBA, Salesforce, ServiceNow, Flywire
- Attention to Detail
- Collaboration and Teamwork
- Independent Decision Making
- Data Analysis
- Time Management
- Critical thinking
- Time management abilities
Timeline
Accounting Associate - Senior Support
The Pennsylvania State University
11.2019 - Current
Accounting Assistant 3 - Loan Service & Collection
The Pennsylvania State University
01.2019 - 11.2019
Senior Member Advocate
SPE Federal Credit Union
06.2010 - 01.2019
Lead Teller
PNC Bank
11.2005 - 06.2010