Margaret Penton
Holden,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative
Riverstop
Springfield, Louisiana
06.1998 - 10.2000
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints effectively and efficiently.
- Processed orders and managed customer accounts using company software.
- Collaborated with team members to enhance service delivery strategies.
- Educated customers about product features and benefits during interactions.
- Conducted follow-up communications to ensure customer satisfaction post-service.
- Trained new staff on customer service protocols and company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Hammond Magnet High
Hammond, LASkills
- Customer relationship management
- Product knowledge
- Order processing
- Complaint resolution
- Team collaboration
- Client engagement
- Training and mentoring
- Problem solving
- Effective communication
- Relationship building
- Time management
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Riverstop
06.1998 - 10.2000
Hammond Magnet High