Margaret Perry
Jordan,NY
Summary
Experienced customer service representative with excellent oral and written communication skill. Enhances customer experiences by actively listening while using kindness and empathy to built trust and with customers.
Overview
10
10
years of professional experience
Work History
Billing Specialist and Customer Service
Charter Communications, Spectrum
08.2019 - 10.2023
- Assisted up to 80 customers per day with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service by using kindness and empathy to develop and maintain client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reviewed accounts and with customer to ensure their services were meeting their needs
Billing Specials
CK Restaurant Services
01.2014 - 07.2019
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
The University of Oklahoma
Norman, OKHigh School Diploma -
Oswego High School
Oswego, NY06.2006
Skills
- Customer Service and Engagement
- Billing systems
- Critical Thinking
- Time management
- Communication
- Proficient in Microsoft programs
Timeline
Billing Specialist and Customer Service
Charter Communications, Spectrum
08.2019 - 10.2023
Billing Specials
CK Restaurant Services
01.2014 - 07.2019
The University of Oklahoma
High School Diploma -
Oswego High School