Margaret Perry
Jordan
Summary
Experienced customer service representative looking to use skills of patience, kindness, and empathy to transition into a job in the healthcare field.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Avery Dennison
09.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records
- Self-motivated, with a strong sense of personal responsibility.
Billing Specialist and Customer Service
Charter Communications, Spectrum
08.2019 - 10.2023
- Assisted up to 80 customers per day with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service by using kindness and empathy to develop and maintain client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reviewed accounts and with customer to ensure their services were meeting their needs
Billing Specialist
CK Restaurant Services
01.2014 - 07.2019
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
University of Oklahoma
Norman, OKHigh School Diploma -
Oswego High School
Oswego, NY06-2006
Skills
- Customer Service and Engagement
- Billing systems
- Critical Thinking
- Time management
- Communication
- Proficient in Microsoft programs
Timeline
Customer Service Representative
Avery Dennison
09.2024 - Current
Billing Specialist and Customer Service
Charter Communications, Spectrum
08.2019 - 10.2023
Billing Specialist
CK Restaurant Services
01.2014 - 07.2019
University of Oklahoma
High School Diploma -
Oswego High School
Similar Profiles
Matthew RabenoldMatthew Rabenold
Product Quality Engineer at Avery DennisonProduct Quality Engineer at Avery Dennison
Shrestha Sinha DuttaShrestha Sinha Dutta
Accounts Payable Executive at Avery Dennison India Private LimitedAccounts Payable Executive at Avery Dennison India Private Limited
DEEP KAMAL SENDHADEEP KAMAL SENDHA
Global Supply Chain Strategy and Analytics at Avery DennisonGlobal Supply Chain Strategy and Analytics at Avery Dennison