LaWanda Martinez-Urbano
Lexington,NC
Summary
Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
20
20
years of professional experience
Work History
Bilingual Customer Service Representative
Paytel Communications
Greensboro, NC
11.2004 - Current
- Monitored incoming emails from customers seeking support or advice.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Updated databases with new and modified customer data.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
Education
High School Diploma -
Ben L Smith
Greensboro, NC04-1985
Skills
- Bilingual communication
- Customer support
- Payment processing
- Problem resolution
- Time management
- Empathy and patience
- Refund processing
- Issue research
Timeline
Bilingual Customer Service Representative
Paytel Communications
11.2004 - Current
High School Diploma -
Ben L Smith
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