Summary
Overview
Work History
Education
Skills
Quote
Timeline
05

MARGARET PROVOST

Palmer,USA

Summary

Experienced customer service specialist with over 25 years of expertise seeking a remote position with growth potential. Skilled in various computer programs, including Microsoft Office certification. Strong in time management, logistics, and multi-tasking.

Overview

13
13
years of professional experience

Work History

Chef Owner

Bondi Bar & Bistro
10.2017 - 12.2022
  • Daily management of restaurant and bar
  • All recruiting, training, and supervision for a staff of ten
  • Created and marketed new menu items, recipes, and drink specials.
  • Handled all ordering and inventor
  • Responsible for all safe and cash management duties. Including accounting for payroll, accounts payable and receivable
  • Ensured all laws of Belize were followed

Area Supervisor

NANA Management Services
09.2013 - 09.2017

Supervised multiple locations

Coordinated with Human Resources on recruiting, onboarding,and training all staff

Achieved goal of compliance with US Schools Meals Program

Taught all required NANA, US Schools Meals Programs and Serve Safe classes to staff

Worked with individual vendors and US government. Handling all ordering and inventory of foodstuffs, smallwares, paper, and janitorial supplies. $400,000.00+ budget.

Oversaw disbursement of supplies to different schools, set in motion new delivery and tracking systems

Implemented and taught culinary classes and programs appropriate for each school





Manager

Aramark Denali Park Village
05.2013 - 09.2013
  • Supervised all tasks to reopen restaurant for summer
  • Inventoried and ordered all front-of-the-house supplies including liquor
  • Cooperated with human resources to project staffing needs an assisted in interviewing, hiring, and onboarding process
  • Trained all front-of-house staff on Aramark's standards in cash handling, micros, pos systems, menus, food and wine knowledge, and service standards
  • Devised ways of motivating staff including games and contests to increase sales
  • Cross trained on front desk, housekeeping, and other restaurants

Manager

City Diner
02.2012 - 09.2013
  • Daily management duties of restaurant including scheduling, ordering, inventories, and supervising weekly and monthly cleaning and maintenance
  • Interviewed, hired, trained, supervised and gave performance reviews to all staff.
  • Created and implemented marketing ideas
  • Put in place Facebook page and was responsible for daily and weekly maintenance and posts

Multi Location Hospitality Manager

HMS Host
06.2010 - 09.2013

Daily managed multiple locations within the Anchorage Airport

Restaurants included national brands Chili's and Starbucks as well as HMS brands Norton Seafood, Humpy's, Upper 1 bar, and numerous coffee, snack and sundries kiosks

d safety Learned to work closely with large management team, and corporate human resources

Taught basic food safety an sanitation, cash handling, and liquor cases to individuals ad groups of new employees

Represented HMS on security and safety teams with managers from other airport venues and security and TSA agents

Education

Associate of Arts - Culinary Arts

Johnson County Community College
Overland Park, KS

Associate of Science - Hotel & Restaurant Management

Johnson County Community College
Overland Park, KS

Bachelor of Science - Business Administration

Alaska College
Anchorage, AK

Skills

  • Skilled in Microsoft Office Applications
  • POS System Expertise
  • Employee Relations Expertise
  • Workforce Development Training
  • Customer Support Expert
  • Efficient Payroll Administration
  • Payment Reconciliation Skills
  • Vendor Management
  • Inventory Management
  • Logistics Management
  • Effective Time Management
  • Supportive Team Participant
  • Creative Thinker
  • Marketing Development
  • Social Media Updates
  • Database Administration

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Chef Owner

Bondi Bar & Bistro
10.2017 - 12.2022

Area Supervisor

NANA Management Services
09.2013 - 09.2017

Manager

Aramark Denali Park Village
05.2013 - 09.2013

Manager

City Diner
02.2012 - 09.2013

Multi Location Hospitality Manager

HMS Host
06.2010 - 09.2013

Associate of Arts - Culinary Arts

Johnson County Community College

Associate of Science - Hotel & Restaurant Management

Johnson County Community College

Bachelor of Science - Business Administration

Alaska College
MARGARET PROVOST