MARGARET PUEGA
Midvale,UT
Summary
Skilled customer service representative with 5 years of experience in various roles, including retail, warehouse, and manufacturing. Proficient in order picking, packing, and shipping, with expertise in inventory management and problem-solving. Possesses strong organizational skills and experience with cleaning and sanitation.
Overview
7
7
years of professional experience
Work History
Customer Service/Cashier
Ross Dress For Less
11.2024 - 02.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Helped customers complete purchases, locate items, and join reward programs
- Provided backup support for other departments when needed
Domestic Sorter
DHL ECOMMERCE
04.2024 - 10.2024
- Arranged packages into correct sacks from conveyor belt end
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting
- Organized items according to alphabetical order, delivery addresses, and picking priorities
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy
- Utilized pallet jacks to transport large boxes of sacks for shipment
- Implemented encoding strategies to organize package sorting for inbound and outbound shipments
- Kept work area tidy and organized for safety
Packer/Problem Solver
Amazon Fullfillment Center
06.2023 - 12.2023
- Scan tote before packing every single items on it
- Pull, weigh, and label products based on daily orders and make sure all packages are properly packaged and sealed
- Identifying and resolving issues with inventory, package flow, and order fulfillment within the warehouse
- Managed a clean and organized work station for safety and secure
- Ensuring accurate and timely delivery by investigating discrepancies, locating missing items, and coordinating with other teams to rectify problems
Picker/Packer/Shipper
KNS International
03.2022 - 05.2023
- Efficiently picked and packed customer orders for shipment, ensuring accuracy and timeliness
- Utilized handheld scanners to locate and retrieve items from designated storage area
- Communicated any issues or concerns regarding product availability or quality to supervisors
- Operated material handling equipment such as pallet jacks or forklifts to move items as needed
- Followed established procedures for handling fragile or hazardous materials during packing process
- Reviewed orders by inspecting labeling, packaging, and contents
- Proved successful working within tight deadlines and a fast-paced environment
- Loaded items onto conveyor belts and stacked finished items on pallets
Machine Operator
Corning life sciences
06.2019 - 03.2022
- Operates line equipment in assigned cell and may be assigned to numerous cells including molding press machines, assembling and packaging of products
- Monitoring output quality and quantity, and making minor adjustments to machines within defined parameters
- Performs daily housekeeping and waste removal
- Completes production records, recording relevant data onto forms or via electronic data entry, and good documentation practices per company standards
- Performed routine inspections on machines to check for proper functioning and made necessary adjustments or repairs as needed
- Stages raw materials, in process products, and finished products per current procedures
- Work with tools, cleaning equipment, and chemicals demonstrating proper safety precautions
- Assembles, label, and palletized product for shipment
Stocker/Shipping & Receiving
NAPA Auto Parts
08.2018 - 05.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day
- Performed inventory control, such as counting, and stocking merchandise
- Moved pallets to and from trucks and around warehouse with forklift or pallet jacks to stay on top of demanding schedules
- Moved cardboard, plastic ties, other debris from unboxing to trash and maintained tidy and clean work areas to promote optimal productivity and safety standards
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items
Education
High school diploma -
Tafuna High School
05.2018
Skills
- Cleaning and sanitation
- Manufacturing
- Shipping & Receiving
- Pallet Jack Experience
- Organizational Skills
- Machine Operator
- Warehouse Experience
- Order Picking
- Problem solving
- Retail Sales
- Stocking
- Order Fulfillment
- Picking and Packing Experience
- Sorting
- Cashiering
- Inventory
Timeline
Customer Service/Cashier
Ross Dress For Less
11.2024 - 02.2025
Domestic Sorter
DHL ECOMMERCE
04.2024 - 10.2024
Packer/Problem Solver
Amazon Fullfillment Center
06.2023 - 12.2023
Picker/Packer/Shipper
KNS International
03.2022 - 05.2023
Machine Operator
Corning life sciences
06.2019 - 03.2022
Stocker/Shipping & Receiving
NAPA Auto Parts
08.2018 - 05.2019
High school diploma -
Tafuna High School
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