Margaret Rowles
Sallie Mae
Philadelphia,PA
9
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Task Force: Campaign Operations
8 Months- Conduct quality assurance reviews for email, SMS, and direct mail market campaigns prior to launch, ensuring accuracy and compliance
- Collaborate with marketing partners and cross functional teams to troubleshoot campaign errors and implement timely solutions.
- Strengthen campaign operations by documenting best practices and supporting continuous process improvements by contributing to the development and refinement of QA checklists, documentation, and quality standards
Account Manager: Collections
5 Years- Analyze financial data of delinquent student loan and credit card accounts to assess risk levels and optimize repayment strategies
- Deliver exceptional customer service and de-escalate situations, achieving a top 95% account retention rate within cohort through data- driven insights and personalized approaches
- Own all collection documentation and activities for customer situations across 20,000+ accounts, resulting in >$3MM of collections for Sallie Mae and have averaged >110% to goal
- Work effectively in a team environment to meet and exceed both individual and team set goals, rewarded top employee of the month within all collections teams
- Ensure adherence to federal and state regulations governing collections activity, leveraging data analysis to maintain compliance and mitigate risk
Assistant to the Development Director
2 Years- Support the staff of fundraising staff, contributing to efforts that raised over $10,000 and benefited 200+ individuals affected by autism in Delaware
- Handled administrative and operational tasks to help streamline daily workflows and assist in meeting fundraising objectives
- Assisted with coordination of volunteers and staff for event setup and registration at four fundraising events
- Provided logistical support for the annual Walk for Autism, contributing to event planning that helped achieve the largest turnout to date with 2,500+ attendees
Education
B.S - Economics
- Honors: Dean’s List
- Coursework: Economics, Statistics, Data Science for Finance, Calculus, Econometrics, Game Theory
Skills
Proficient in Microsoft Office Suite
Tableau
Salesforce
Customer service
Problem-solving
Teamwork and collaboration
Friendly
positive attitude
Timeline
Task Force: Campaign Operations
Sallie Mae
12.2025 - CurrentRead More
Account Manager: Collections
Sallie Mae
12.2020 - 12.2025Read More
Assistant to the Development Director
Autism Delaware
04.2017 - 04.2019Read More
The Alfred Lerner School, University of Delaware
B.S from Economics
Read More