Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Margaret Olivia Salley

Lexington,KY

Summary

Dynamic professional with a proven track record in customer engagement and cash register operation, honed across roles at prestigious companies like Walt Disney World. Recognized for exceptional problem-solving abilities and a positive, professional demeanor, I excel in fast-paced environments, consistently enhancing customer satisfaction and fostering meaningful relationships.

Overview

Work History

Sales Associate

Little Green Apple Hallmark
Lexington, Kentucky
08.2024 - Current
  • Organize store by returning merchandise to proper areas and restocked displays.
  • Prepare merchandise for purchase or rental.
  • Process credit card transactions quickly and securely.
  • Restock shelves as needed to ensure sufficient inventory levels.
  • Handle returns and exchanges according to company policies.
  • Engage customers in friendly, professional dialogue to determine needs.
  • Identify needs of customers promptly and efficiently.
  • Maintain cleanliness of store environment including floors, windows, displays.

Custodial Worker

Fresh Market Inc.
Lexington, Kentucky
07.2024 - Current
  • Clean building floors by sweeping, mopping or vacuuming.
  • Keep business entrances clean, tidy and professional in appearance.
  • Wipe down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mop to clean floors and other surfaces in public corridors.
  • Complete in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Server

Captian D's
Hazard, KY
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked food before serving it to customers.

Custodian

Aramark
Richmond, KY
  • I was in charge of cleaning one floor of an office building on the campus of Eastern Kentucky University
  • I swept and vacuumed office floors
  • I sanitized bathrooms
  • I watered plants
  • Oncc Saturdays I often helped out at athletic events making sure the facilities at various places stayed clean throughout the day

Server

Walt Disney World
Orlando, FL
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned tables and chairs to prepare dining area for next customers.

Custodian

Walt Disney World
Orlando, FL
  • Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
  • Ensured that all equipment was properly stored after use.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Recognized by management for providing exceptional customer service.
  • Discarded cardboard boxes and trash in compactors and balers.

Attractions

Dollywood
Pigeon Forge, TN
  • I worked in the section of the park known as Wildwood Grove, which is geared toward young children and families.
  • As an attractions team member I made sure that all guests meet all the necessary requirements in order to be able to ride the ride
  • I also made sure that both adults and children stayed safe at all times by reminding them of all the rules
  • I also interacted with guests and entertained them while they waited their turn to get on the ride
  • I did my best to make sure everyone had a great time and left with a big smile on their face

Education

Associate of Arts -

Hazard Community And Technical College
Hazard, KY
05-2017

Bachelor of Science - General Studies

Eastern Kentucky University
Richmond, KY
12-2020

Skills

  • Cash register operation
  • Customer service
  • Customer engagement
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Positive and professional
  • Relationship building

Affiliations

  • Watching movies at the local theatre
  • Going out to eat with friends
  • Shopping

Timeline

Sales Associate

Little Green Apple Hallmark
08.2024 - Current

Custodial Worker

Fresh Market Inc.
07.2024 - Current

Server

Captian D's

Custodian

Aramark

Server

Walt Disney World

Custodian

Walt Disney World

Attractions

Dollywood

Associate of Arts -

Hazard Community And Technical College

Bachelor of Science - General Studies

Eastern Kentucky University

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Margaret Olivia Salley