Margaret Schultz
Sunnyvale,United States
Summary
Ran husband’s company for three years answered bones kept the books, a crew of eight assigned to new jobs. Connected with clients, dealt with problem solving issues, Managed material supplies ordered Supplies and materials. 17 years experience as a unit secretary at Capital medical center. Answer phones Filing computer work ordered supplies Assigned staff to designated areas.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Visiting Angels Home Care
Redding, California
04.2015 - 06.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Home Health Aide
Medical Home Care Professionals Inc.
Redding, CA
04.2008 - 04.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Unit Secretary
Capital Medical Center
East Olympia, WAOlympia
04.1998 - 04.2006
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Developed training protocols for new unit secretaries.
- Drafted unit correspondence, memos, and department updates.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Facilitated lab orders and medication administration.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized patient files and streamlined operations to improve efficiency.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Registered and verified patient records before triage with most up-to-date information.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Kept detailed records of office inventories and placed $Amount orders for more supplies.
- Collaborated with assistants and Type doctors to prepare and set up rooms with adequate supplies and equipment.
- Managed financial documentations such as expense reports and invoices.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Office Manager
Mr. Built Construction Company
Los Angeles, Calif
04.1968 - 06.1971
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Education
Certification For CNA
South Puget Sound Community College
Olympia, WA10.1988
Hi School Diploma - Hi School Diploma
Sylmar High School
Sylmar California08.1970
Skills
Manager of our construction company Unit secretary for acute hospital
Timeline
Home Health Aide
Visiting Angels Home Care
04.2015 - 06.2017
Home Health Aide
Medical Home Care Professionals Inc.
04.2008 - 04.2015
Unit Secretary
Capital Medical Center
04.1998 - 04.2006
Certification For CNA
South Puget Sound Community College
Hi School Diploma - Hi School Diploma
Sylmar High School
Office Manager
Mr. Built Construction Company
04.1968 - 06.1971