Margaret Skelton
Garden City,MI
Summary
As a pharmacy technician, my primary objective is to support the functioning of business operations under the supervision of the pharmacist and ensuring exceptional customer service.
Bakery professional prepared for this role with hands-on experience in product preparation and customer interaction. Proven track record of maintaining high standards and adapting to fast-paced environments. Known for strong teamwork and reliability, with skills in inventory management and food safety protocols.
Overview
8
8
years of professional experience
Work History
Bakery Clerk
Kroger
Livonia, MI
10.2025 - Current
- Assisted customers in selecting bakery items, ensuring excellent service and product knowledge.
- Managed inventory levels, restocking shelves to maintain freshness and availability of products.
- Operated bakery equipment safely and efficiently, adhering to health regulations and safety standards.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Trained new staff on baking techniques and customer service practices to enhance team performance.
- Monitored product quality, promptly addressing any issues to uphold company standards.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Pharmacy technician
Henry Ford Auto Club
Dearborn, MI
03.2024 - 11.2025
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing prescriptions, adhering to safety protocols.
- Collaborated with healthcare providers to streamline communication regarding patient medication needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Henry Ford Fairlane
03.2020 - 03.2024
- Managed medication dispensing and inventory control processes to ensure accuracy and adherence to regulations.
- Collaborated with pharmacists to optimize patient care through effective communication and efficient workflow management.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Led initiatives for improving pharmacy operations, resulting in enhanced service delivery and customer satisfaction levels.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy technician
Kroger Pharmacy
11.2017 - 03.2024
- Implemented process improvements for prescription filling, increasing overall workflow efficiency.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
No Degree - General Studies
Schoolcraft College
Livonia, MI08-1994
High School Diploma -
Garden City High School
Garden City MI06-1993
Skills
- Dispensing medications
- Typing
- Customer service
- Problem-solving
- Ordering and stocking medications
- Pulling expired medications
- Customer satisfaction
- Food preparation
- Food handling safety
Timeline
Bakery Clerk
Kroger
10.2025 - Current
Pharmacy technician
Henry Ford Auto Club
03.2024 - 11.2025
Pharmacy Technician
Henry Ford Fairlane
03.2020 - 03.2024
Pharmacy technician
Kroger Pharmacy
11.2017 - 03.2024
No Degree - General Studies
Schoolcraft College
High School Diploma -
Garden City High School
COMMUNICATION
I have experience making medication cassettes for Residents of Henry Ford Village