Margaret Sloyer

- Managed and processed high volume of post contact activity daily via Slack notifications, ensuring correct documentation and follow-up for each activity with minimal errors.

-Assessed contact points and file history to identify follow-up actions, scheduling required follow-up contacts and transferring files to other departments for further processing.

-Maintained a high level of comprehension and fluency for contact processes, related fields and

filters within PipeDrive and within the Slack operational channels.

-Remained detail-oriented and flexible to change, which occurred regularly and quickly as campaign fluctuations occurred.

-Problem-solved to identify solutions to situations that may not have explicit step by step

protocol.

-Escalated files that required escalation per protocols in place, notifying the appropriate TL regarding contact they are responsible for.

-Outside of processing post contact files through Slack, assisted in other review tasks such as:

1) Contact Filter checks to ensure files were appropriately updated to include all

necessary contact fields and tagging;

2) Reviewed ownership processing to ensure that files reaching end of contact were escalated and lost appropriately;

3) Other Sysorg checks and special projects as needed that helped ensure files were in appropriate stages of contact and fully updated.

• Executed outbound/inbound calls to potential plaintiffs across multiple campaigns, advancing files to next stage with empathetic, personalized approach and thorough knowledge of company policy and campaign specifics.
• Maintains thorough documentation of calls and follow-up actions within company platforms (Pipedrive, CallRail, Slack, and Google Drive).
• Consulted with team leads and management for escalated contact follow-up and direction.
• Increases working knowledge of campaign and contact updates through continued education approved by company guidelines, upholding the standard of work that is expected and required.
• Balanced work across three contact teams while maintaining knowledge of nuances and processes that differ between teams (Universal, Informal, Post Sign).

• Delivered engaging guest experiences, showcased thorough knowledge of product ingredients and processes, and fostered customer loyalty through openness and compassion.
• Coordinated orders and communicated with personnel to ensure quality service while resolving customer dissatisfaction through attentive listening and calm demeanor.
• Placed and coordinated orders, communicated through different personnel to ensure quality service, diffused customer dissatisfaction with attentive listening and calm demeanor.
• Executed specialized processes to enhance product presentation and ensure proper packaging in the viennoiserie and pastry cases.
• Trained new hires in assigned duties using direct communication and fostering confidence through assurance and respectful acknowledgment of questions.

• Facilitated research for students and faculty by efficiently coordinating Inter-Library Loan requests across the New School and neighboring NYC consortium libraries.
• Ensured privacy of patron records while resolving outstanding fees and returns, fostering a positive experience for library users.
• Reshelved library materials to maintain organization and accessibility for patrons. and maintained stacks in an orderly fashion.

• Assisted in organizational and inventory projects during facility renovations, including culling unused materials, cataloging older technology for storage, updating bar codes for new systems, and preparing items for donation to enhance resource accessibility.
• Facilitated research for students and faculty by obtaining scores and literature from various branches and libraries through University of Colorado Boulder's Inter-Library Loan systems, including Prospector and Mobius, improving access to academic resources.
• Ensured privacy of patron records while updating systems and resolving expiration issues.

• Graduated Summa Cum Laude.
• GPA: 3.93