Margaret Solis

• Operated multi-line phone systems to efficiently manage incoming calls and inquiries.
• Provided exceptional customer service by addressing guest needs and directing calls appropriately.
• Maintained accurate call logs and records to ensure effective communication.
• Assisted in training new staff on PBX operations and hotel protocols.
• Coordinated with various departments to facilitate seamless communication and service delivery.

Priority customer service, sharing information of our guest itinerary throughout the Hotel. Upgrades of chosen items, received and processing payments for the event

• Managed multi-line phone system, efficiently routing calls to appropriate departments.
• Assisted visitors by providing information and directing them to relevant personnel.
• Maintained accurate scheduling for appointments and meetings, optimizing office operations.
• Processed incoming and outgoing mail, ensuring timely delivery and organization.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.